Review Time
Eleven days ago I placed an order for a Celestron RSR Heavy Duty Monopod/Tripod adapter, which I had been unable to find in the US. Seven of those days my order languished in NY customs. That tells you something about how customer oriented Grovers Optics is. I would do business with them again in a NY minute!
Good service from Grovers in purchasing a supplemental telescope tube and various associated accessories. Never easy to know exactly what odds and ends you need but the advice via live messenger was good and avoided confusion so the correct parts were ordered. My only criticism is that the fedex delivery doesn't allow the order to be tracked so there is no accurate estimate of delivery time which means having someone stay in until the item is delivered if it is an expensive piece of kit.
Good service from Grovers in purchasing a supplemental telescope tube and various associated accessories. Never easy to know exactly what odds and ends you need but the advice via live messenger was good and avoided confusion so the correct parts were ordered. My only criticism is that the fedex delivery doesn't allow the order to be tracked so there is no accurate estimate of delivery time which means having someone stay in until the item is delivered if it is an expensive piece of kit.
Last Wednesday we ordered a Skywatcher telescope from Grovers. The billing address was my boyfriends but we made sure that the delivery address on the order form was mine as we are living here for four weeks.When the order was confirmed it showed my boyfs address for delivery.We immediately rang and gave the correct information for delivery and were assured that the system had been amended. We emailed to confirm this and Grovers emailed us to confirm. We relaxed. On Friday evening we had an email from the courier confirming delivery on Monday (yipee) but to the wrong address (not yipee)We again rang Grovers. The lady said she could not contact the courier until Monday as they were closed but would do so then to get our order sent to the correct address.On Monday we waited... Nothing happened. We assumed the courier was rerouting our delivery but obviously not. On Tuesday morning we had an email from Grovers telling us our delivery had been delivered. To the wrong addressWe rang my boyfs neighbour He went around and found our expensive parcel sat on the open porch.We rang Grovers again. They implied this mistake was the fault of the courier. I do not agree Grovers. The courier could only deliver to the address you gave them. Which was not the address we gave you on the order, by 'phone and by email. We had the option of the parcel being retrieved but decided we did not wish to inconvenience our very helpful neighbour furthur. When I rang Grovers back to confirm this I was told that Marcus Grover who I had just spoken to was "not in the office today". I gave up. My boyf emailed the company and has had no response.Result we are living in a dark sky area for four weeks. Our new telescope is at my boyfs neighbours 160 miles away and Grovers have our monies.
Last Wednesday we ordered a Skywatcher telescope from Grovers. The billing address was my boyfriends but we made sure that the delivery address on the order form was mine as we are living here for four weeks.When the order was confirmed it showed my boyfs address for delivery.We immediately rang and gave the correct information for delivery and were assured that the system had been amended. We emailed to confirm this and Grovers emailed us to confirm. We relaxed. On Friday evening we had an email from the courier confirming delivery on Monday (yipee) but to the wrong address (not yipee)We again rang Grovers. The lady said she could not contact the courier until Monday as they were closed but would do so then to get our order sent to the correct address.On Monday we waited... Nothing happened. We assumed the courier was rerouting our delivery but obviously not. On Tuesday morning we had an email from Grovers telling us our delivery had been delivered. To the wrong addressWe rang my boyfs neighbour He went around and found our expensive parcel sat on the open porch.We rang Grovers again. They implied this mistake was the fault of the courier. I do not agree Grovers. The courier could only deliver to the address you gave them. Which was not the address we gave you on the order, by 'phone and by email. We had the option of the parcel being retrieved but decided we did not wish to inconvenience our very helpful neighbour furthur. When I rang Grovers back to confirm this I was told that Marcus Grover who I had just spoken to was "not in the office today". I gave up. My boyf emailed the company and has had no response.Result we are living in a dark sky area for four weeks. Our new telescope is at my boyfs neighbours 160 miles away and Grovers have our monies.
I called in to this store on Sunday 3rd April having made a detour based on reviews. I was seeking a Finder Scope for a Bresser telescope. I was attended to by a pleasant young woman who couldn't help with my query but managed to get guidance by telephone. Based on that I bought a Finder Scope for £34.99. However, on returning to my flat in Northumberland I found it would not fit my telescope. I decided to return the item to the store for an alternative or a refund. Today I was again in the area of the shop and intended to visit but before I made a journey I contacted the shop by telephone and spoke to someone who knew more about the subject. He also told me that they operate a strict 21 day return police which meant a refund was not available. This is, in my view, unreasonable and poor customer service. I would therefore caution anyone to be aware that if you buy a product that turns out to be unsuitable you run the risk of being stuck with it. They of course still have a sale so that's ok then!Thank you for your reply which has missed the point I fear. Your return policy means that if you do not have a suitable alternative I am left with an item not fit for purpose which I cannot return. I will take a picture of the telescope and the mounts supplied as you suggested but if you cannot assist with a viable alternative I repeat, I am stuck with a part not fit for purpose.
I called in to this store on Sunday 3rd April having made a detour based on reviews. I was seeking a Finder Scope for a Bresser telescope. I was attended to by a pleasant young woman who couldn't help with my query but managed to get guidance by telephone. Based on that I bought a Finder Scope for £34.99. However, on returning to my flat in Northumberland I found it would not fit my telescope. I decided to return the item to the store for an alternative or a refund. Today I was again in the area of the shop and intended to visit but before I made a journey I contacted the shop by telephone and spoke to someone who knew more about the subject. He also told me that they operate a strict 21 day return police which meant a refund was not available. This is, in my view, unreasonable and poor customer service. I would therefore caution anyone to be aware that if you buy a product that turns out to be unsuitable you run the risk of being stuck with it. They of course still have a sale so that's ok then!Thank you for your reply which has missed the point I fear. Your return policy means that if you do not have a suitable alternative I am left with an item not fit for purpose which I cannot return. I will take a picture of the telescope and the mounts supplied as you suggested but if you cannot assist with a viable alternative I repeat, I am stuck with a part not fit for purpose.
I bought a Sky Watcher Discovery 150i from Grovers in summer 2021. The few small queries I had following receipt of the kit were taken seriously and rapidly addressed. Since then, I have been delighted with the instrument and well pleased with the overall performance.
I bought a Sky Watcher Discovery 150i from Grovers in summer 2021. The few small queries I had following receipt of the kit were taken seriously and rapidly addressed. Since then, I have been delighted with the instrument and well pleased with the overall performance.
After searching the inter web seeking out an upgrade for my astronomical telescope, I came across Grovers in Northallerton. We took the decision after talking with a staff member on the phone, to travel and visit the shop rather than order on line as the shop’s website looked very good.Upon arrival I engaged with the staff and the gentleman took time to explain and engage with me regarding the Dobsonian scopes on offer. He explained what was in stock and guided through the scopes on display. The shop is physically an excellent place to shop with optics, and toys on sale, allowing for more than budding astronomers to spend time in the shop.I was left to ponder and think/talk through my prospective purchase with my partner and returned to make my purchase.The staff were all engaging, pleasant and very helpful. It’s always pleasant when you take the time to travel and come away very happy. I would definitely recommend Grovers and will be returning to make further purchases (hopefully not such big purchases) again as my needs grow.
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Grovers Telescopes & Binoculars - Simply the best range of these optics in the North. We display many major brands and have knowledgeable advice on hand 7-days-a-week. All available to try with accessories. Grovers has an excellent relationship with the biggest names in astronomy and birdwatching. We are closely associated with many astronomical societies and natural history groups that use these telescopes, binoculars, microscopes, metal detectors and many other devices. We are committed to support their work in increasing understanding of both our world and beyond.
Grovers Photo - The area's top destination for "printing your photos" for more than 25 years. Today, Grovers has a variety of services which are seldom seen in any town centre. Grovers has 5 excellent Kodak Kiosks which help you make the very best of your photographs; creating books, cropping and enhancing your photos too. You can choose many other photo gifts and print on to fabrics (like T-Shirts) as well as super large posters & canvas prints. We have a studio for portraits in addition to offering ID & passport photos. We have an excellent copy shop range of services. Colour or black and white and finished with binding or laminating. All this is backed by professional advice drawing on more than 30 years experience.
Grovers Toymaster - Generations of local people have fond memories of visiting Grovers toy shop. Our store has a real toyshop with a great selection that is seldom seen. We have 10,000 toys in store all the year round. Our range is backed up by our knowledgeable and experienced staff. So whether you want games, toys or models, Grovers Toymaster is the place to go.
Grovers opened in 1968 and remains a family owned and run business today, known for being an excellent destination for all we do. Our in-store team have been together for years - our aim is to give you the very best service possible.See more
