Review Time
I have a back injury and recently faced a fire incident with my dryer. Managing this stressful situation, I was relieved to find a service that promised convenience. However, it quickly became a nightmare. While my clothes were returned smelling lovely and neatly folded, the service was far from smooth. I scheduled a pick-up between 8 AM and 12 PM, but no one contacted me when they didn’t arrive. After reaching out, I was informed of driver issues and had to decide if I wanted to continue. I did, and my clothes were picked up at 5 PM with the expectation of a next-day delivery. On Sunday, I received a message at 8:30 AM stating the delivery wouldn’t happen as planned. I confirmed I still wanted the service but asked for an estimated time, which I never received. When I followed up later, I was told my clothes were in transit but then received a message about a payment issue. I was surprised, thinking I’d already paid. My card was charged significantly more than expected, and the tip was adjusted without my consent. I felt misled and stressed by this so-called luxury service. I’m not disputing the charges but want the public to be aware. Additionally, the third-party app I used claimed they couldn’t disclose the vendor’s name, which seems misleading. I’ve asked for clarification on this policy but haven’t received a response. It’s frustrating to deal with a situation like this.
The order I received was incorrect. The pricing and options I selected didn't match what was communicated after pick-up. The return was delayed, and despite assurances, my items have yet to be returned, now making it five days overdue. I received vague updates, and my bill now shows an outrageous amount for a simple dry cleaning job. I'm extremely dissatisfied with the overall experience and the customer service.
This was my first time using the service for my business, and I am thoroughly impressed! The pick-up and delivery were punctual, and my linens were clean and neatly packaged. Everything smelled fresh! This service will save me time and allow me to focus on growing my business.
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Hamperapp is the easiest way to handle your dry cleaning and laundry needs. We provide an all-in-one cleaning solution, offering services in multiple cities across the United States. Download our free app on the App Store or Google Play, or place your order online. Enjoy free pickup and delivery in all our service areas!
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