Review Time
I have been a loyal customer for over 15 years and own several items. Unfortunately, after the company’s recent changes, I had a credit to use. I ordered a dress I had admired for years, but what I received was nothing like the quality I expected. These dresses are priced around $200, and I have always appreciated their craftsmanship. Instead, I received a drop ship dress that resembles low-quality items from another brand, which did not match the description at all. The website claimed it was made of crepe, but what I got was a flimsy, unlined polyester dress lacking structure, featuring thin straps, loose threads, and a poor-quality zipper. The fabric is extremely thin, and the finishing is poorly done. I had heard about the decline in quality, but this is simply unwearable. Such a disappointment.
After being a loyal customer for over 15 years and owning several items, I was disheartened by my recent experience following the company’s ownership change. I ordered a dress I had admired for years, but what I received was nothing like the quality I expected. Priced at nearly $200, the dress turned out to be a flimsy polyester garment with no resemblance to the brand's previous standards. The fabric was thin, the finishing was poor, and overall, it was unwearable. Such a disappointment.
As a long-time customer since the early 2000s, I have seen the brand evolve from sophisticated styles for all body types to low-quality polyester garments with minimal effort in design. It's disheartening to witness the decline of what used to be a beloved brand. This shift has left many of us nostalgic for the quality and style that once defined it.
I encountered the worst customer service ever. I ordered two dresses but only received one. After contacting them via email, I received no response until weeks later, when they sent both dresses. I didn't want them, so I requested a refund but was told I could only receive store credit. Why would I want credit from a company that mishandled my order? Now I have three dresses I don’t want, and the quality is subpar. Paying $150 for a flimsy dress is absurd, and I regret not researching them beforehand. Avoid this company unless you're willing to lose your money.
I reached out for assistance, hoping to speak to a manager, but instead, I was met with delays and no follow-up. The shop once offered high-quality items at reasonable prices, but now it seems to be struggling. I've faced numerous issues with incorrect orders and poor customer service. I’ve been waiting for a long time for updates on my orders, but communication has been lacking. This decline in service is very disappointing.
I have nearly $3500 in unfulfilled orders from as far back as eight months ago. They were quick to take my money but have failed to deliver. I've spent countless hours trying to get a refund or my items but have only received a fraction of my money back. Customer service is nearly non-existent, and I often go weeks without a response. The lack of organization and communication is incredibly frustrating.
Having been a customer for 20 years, I am disappointed by the decline in quality since the pandemic. I still wear items from a decade ago, but the current clothing barely lasts a season. I faced issues with multiple orders, including receiving the wrong items and poor sizing. The quality of new dresses is noticeably inferior, and customer service is unresponsive. I used to look forward to new collections, but now I feel let down. The excitement is gone.
I placed an order on October 3rd, 2023, but a month later, it remains unfulfilled with no response to my emails. There’s no customer service phone number, and I’m starting to worry that they might be going out of business while keeping my money. Meanwhile, I received promotional texts about new sales. This situation is very concerning.
I've ordered four items recently and was pleased with the quick delivery and communication. Unfortunately, the quality of the items does not compare to what I purchased in previous years. The fabrics are subpar, which makes me hesitant to make future purchases. While the designs are still appealing, I prefer more durable materials.
After waiting a month to be informed that my item was out of stock, I only received a refund for the item itself, not the $53 shipping cost. I've been emailing them for three months, but their customer service has been rude and unresponsive. This has been the worst customer service experience I've ever had.
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