trilogyjewellers.com

4.6
4.6 Based on 21 reviews

Based in Hatton Garden, Trilogy Jewellers is London’s home of luxury watches and bespoke jewellery. We’re the foremost experts in high-end jewellery, bringing some of the world’s most exclusive pieces to the UK at discount prices. Keeping you, the custom...

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Average Rating

4.6

/
5

21 Reviews

5 Star
86%
4 Star
5%
3 Star
0%
2 Star
0%
1 Star
10%

All Reviews

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Review Time

Melody
Very disappointing appointment experience

I had a scheduled appointment today at noon to sell a watch for £6,000, but after traveling for over an hour, I received a message just 10 minutes before my meeting stating I would only receive £5,000. I had previously sent all the necessary photos and confirmed the price with the staff the day before. Being suddenly told I would get £1,000 less was incredibly frustrating! I wasted about three hours of my time due to this. Be cautious of last-minute changes; it feels like a scam! This experience was unprofessional, and I cannot recommend this service to anyone.

1
Date of experience: Dec 18, 2025
Sammy Foster
Unacceptable and disappointing!

I had an appointment today at noon to sell a watch for £6,000, but after over an hour of travel, I received a message just 10 minutes before my meeting saying I would only get £5,000. I had sent all necessary photos and confirmed the price with the staff the day before. Being informed of a £1,000 reduction at the last minute was incredibly frustrating! I ended up wasting around three hours of my day because of this. Be cautious of the staff's last-minute changes; it feels like a scam! This experience was unprofessional, and I wouldn't recommend this service to anyone.

1
Date of experience: Dec 18, 2025
Kristy Harris
Fast delivery and excellent communication

Fast delivery and excellent communication. Top-notch product and service.

5
Date of experience: Oct 06, 2025
Joan Butler
Outstanding service from the entire team...

Outstanding service from the entire team. Ordered a watch that arrived as promised, exactly as described. Great communication from everyone involved.

5
Date of experience: Sep 13, 2025
Sidney Anderson
Exceptional service.

I frequently buy and sell watches and work with a few trusted dealers, but the customer service I received was exceptional at every stage. A new dealer to add to my list! Thank you for all your assistance.

5
Date of experience: Sep 11, 2025
Pete Patterson
Great prices, superb service

Purchased two watches with very smooth transactions. Excellent service, watches in great condition, and very competitive prices.

5
Date of experience: Aug 25, 2025
Greg
Impressive

Absolutely excellent service. The representative was very professional, and the watch was perfect. I purchased a model at a great price. I highly recommend buying from this team. They are currently customizing my ring as well. Thank you for the fantastic service.

5
Date of experience: Aug 21, 2025
Theodore
Smooth purchasing experience

I bought a watch through another platform. I didn’t deal with them directly, but they expedited the process, and the watch was exactly as described. Based on my experience, purchasing from this company can be done with confidence.

5
Date of experience: Aug 21, 2025
Russi Barnes
Wonderful experience

It was very easy to schedule an appointment to view the watch I was interested in. The representative was friendly and knowledgeable about the process. There was no pressure to buy. When I am ready for another watch, I will return here!

5
Date of experience: Aug 15, 2025
Efficient and prompt assistance

The representative was quick to assist me. The entire process was smooth, and I received payment within 7 days, which was great. Overall, a fantastic transaction, and I appreciate the care taken with my watches. I would deal with this company again.

5
Date of experience: Aug 15, 2025

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Business Details

  • Based in Hatton Garden, Trilogy Jewellers is London’s home of luxury watches and bespoke jewellery. We’re the foremost experts in high-end jewellery, bringing some of the world’s most exclusive pieces to the UK at discount prices.

    Keeping you, the customer, happy is what gets us out of bed in the morning, and we can’t wait to introduce you to our world of rare watches made for the confident man and woman.







    Trilogy Jewellers has the connections in place to source ultra-rare timepieces that other jewellers can’t get their hands on - and we’re proud of that.




    Thanks to our position in the industry, we can usually source any watch within 24 hours. In fact, we love a challenge, and no matter how exclusive the piece you’re searching for may be, we’re confident we can make it yours. Our team knows this industry inside-out, and is set to become your trusted advisor. So, whether you’re searching for the next upgrade for your wrist or the next addition to your investment portfolio, we guide you towards those rare gems that hold maximum value to help you make an educated, balanced decision.




    Visit us in Hatton Garden, London, to experience our luxurious alcove in the heart of the city, or give us a call on 0203 929 8227 to speak to a member of our team.

    Tell us more about your timepiece goals, and leave it to us to get you there.See more

  • email info@trilogyjewellers.com
  • call 02039298227
  • language https://www.trilogyjewellers.com

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