Review Time
Review Updated:The website now includes more obvious mentions of the products shipping from Sweden.I did receive my products within few weeks.The quality was excellent.A couple of weeks after ordering I was wondering why I hadn't yet received my shipment of hats which appeared to be in stock when I purchased.I checked the tracking info and saw they where shipping from GERMANY!!!Only then did I check the trustpilot reviews (should always check trustpilot before ordering) and saw many people having the exact same complaint and responses pointing out that the about us page clarifies the store is not based on Australia.This is disingenuous; don't call your site HatStoreAustralia but then leave the burden on the consumer to carefully study the About Us page to realise they ship from GERMANY!!!OK, you don't want to change your URL for SEO purposes, but at least make it clear to people before they checkout that the products may take a few weeks to arrive as they ship from Germany, not Australia.I eventually received the hats and they are as advertised.UPDATE: Your response says;“do however get back to us via email and we will gladly look into this for you and find a solution :) “Seriously, what is there to “look into”?This is nonsense. The issue I’m having is one you already know about, and why 30% of your reviews are 1 star!!Your response fobbing me off indicates you have zero intention of making any real change.A person who lands on a product page and proceeds to checkout because the product is listed as in stock ready for immediate despatch, should be able to clearly see the product ships from a different continent with several weeks of shipping time, before they confirm their purchase.If I ever see this change, then I’ll update this review.
Review Updated:The website now includes more obvious mentions of the products shipping from Sweden.I did receive my products within few weeks.The quality was excellent.A couple of weeks after ordering I was wondering why I hadn't yet received my shipment of hats which appeared to be in stock when I purchased.I checked the tracking info and saw they where shipping from GERMANY!!!Only then did I check the trustpilot reviews (should always check trustpilot before ordering) and saw many people having the exact same complaint and responses pointing out that the about us page clarifies the store is not based on Australia.This is disingenuous; don't call your site HatStoreAustralia but then leave the burden on the consumer to carefully study the About Us page to realise they ship from GERMANY!!!OK, you don't want to change your URL for SEO purposes, but at least make it clear to people before they checkout that the products may take a few weeks to arrive as they ship from Germany, not Australia.I eventually received the hats and they are as advertised.UPDATE: Your response says;“do however get back to us via email and we will gladly look into this for you and find a solution :) “Seriously, what is there to “look into”?This is nonsense. The issue I’m having is one you already know about, and why 30% of your reviews are 1 star!!Your response fobbing me off indicates you have zero intention of making any real change.A person who lands on a product page and proceeds to checkout because the product is listed as in stock ready for immediate despatch, should be able to clearly see the product ships from a different continent with several weeks of shipping time, before they confirm their purchase.If I ever see this change, then I’ll update this review.
Should not be allowed to call this company Hatstore Australia because they are NOT in Australia The name is misleading I ordered because I wear 9Forty New Era caps all the time. and I made a huge mistake buying from them as I thought I would receive them earlier …instead it took 3 weeks because they were coming from Germany …not here in Australia I don’t recommend Hatstore Australia…as they are not an Australian company and not based in Australia
Should not be allowed to call this company Hatstore Australia because they are NOT in Australia The name is misleading I ordered because I wear 9Forty New Era caps all the time. and I made a huge mistake buying from them as I thought I would receive them earlier …instead it took 3 weeks because they were coming from Germany …not here in Australia I don’t recommend Hatstore Australia…as they are not an Australian company and not based in Australia
Unbelievable that you can be called Hat Store Australia and be not even be based literally the furthest possible distance from Australia!Sure they will tell you they explain it clearly on the “About Us” page, but who goes to an About us page when online shopping.. for hats? The name is clearly and deliberately misleading and has led to gifts missing a birth day. Very disappointing
Unbelievable that you can be called Hat Store Australia and be not even be based literally the furthest possible distance from Australia!Sure they will tell you they explain it clearly on the “About Us” page, but who goes to an About us page when online shopping.. for hats? The name is clearly and deliberately misleading and has led to gifts missing a birth day. Very disappointing
Hatstore had what i was looking for, reasonably priced with an excellent variety of choices.Unbeknown to myself I made an error with my order on one cap and the next day i recieved an email letting me know and what i needed to do to rectify. Appreciated and wish to recognise this sort of customer service.
Hatstore had what i was looking for, reasonably priced with an excellent variety of choices.Unbeknown to myself I made an error with my order on one cap and the next day i recieved an email letting me know and what i needed to do to rectify. Appreciated and wish to recognise this sort of customer service.
Claim your business profile now and gain access to all features and respond to customer reviews.
We have tons of caps & hats from leading brands. Buy your cap or hat online today. We have all hats in stock for fast delivery. Experience a proper shop for caps!
starcraft.com
comparemymove.com
numerisfootwear.com
grozavu.co
vacier.com
shiningdiamonds.co.uk
gooseonsale.com
bestsecret.ch
footbox.co.uk
vixendress.com