Review Time
The support team at Hatstore Australia NEVER fail to guide you through any order issue. They are friendly, professional and efficient. On this occasion my order was delivered to the wrong address and the problem sorted itself out. However, it was Sarah’s quick response in initiating and progressing the investigation that was impressive. She answered my first email and was consistent in keeping in touch throughout what turned out to be a minuscule problem. An excellent, friendly experience.
The support team at Hatstore Australia NEVER fail to guide you through any order issue. They are friendly, professional and efficient. On this occasion my order was delivered to the wrong address and the problem sorted itself out. However, it was Sarah’s quick response in initiating and progressing the investigation that was impressive. She answered my first email and was consistent in keeping in touch throughout what turned out to be a minuscule problem. An excellent, friendly experience.
The hat ordered on 2 Feb has been "This item has been processed at our gateway facility and cleared for departure, but it hasn't been handed over to the air or sea carrier yet." for the last 11 days. Multiple enquiries regarding why there is the hold up... the very helpful generic response has been "“Rest assured, once your package arrives in Australia and is processed by customs, you will see an update on the tracking page." How this helps in any way has me stumped.Large, inpersonal overseas based.. Lesson learnt.. Buy local
The hat ordered on 2 Feb has been "This item has been processed at our gateway facility and cleared for departure, but it hasn't been handed over to the air or sea carrier yet." for the last 11 days. Multiple enquiries regarding why there is the hold up... the very helpful generic response has been "“Rest assured, once your package arrives in Australia and is processed by customs, you will see an update on the tracking page." How this helps in any way has me stumped.Large, inpersonal overseas based.. Lesson learnt.. Buy local
I have been purchasing through Hat Store over the last 2-3 years & their range is huge, the quality is good & their service always timely. I recently had my 1st issue with a product that was delivered, being the incorrect size. I requested assistance & the reply was immediate, helpful & without suspicion. I replied with the detail they requested, a couple of pictures & a little detail. Hat Store immediately recognized there was an error at their end & they confirmed a replacement was on its way & that I was free to share the incorrect size with a friend at no cost for the item. This organization is all over customer service backing their terrific product range
I have been purchasing through Hat Store over the last 2-3 years & their range is huge, the quality is good & their service always timely. I recently had my 1st issue with a product that was delivered, being the incorrect size. I requested assistance & the reply was immediate, helpful & without suspicion. I replied with the detail they requested, a couple of pictures & a little detail. Hat Store immediately recognized there was an error at their end & they confirmed a replacement was on its way & that I was free to share the incorrect size with a friend at no cost for the item. This organization is all over customer service backing their terrific product range
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