hatstoreaustralia.com

3.5
3.5 Based on 299 reviews

We have tons of caps & hats from leading brands. Buy your cap or hat online today. We have all hats in stock for fast delivery. Experience a proper shop for caps!...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3.5

/
5

299 Reviews

5 Star
56%
4 Star
5%
3 Star
4%
2 Star
2%
1 Star
32%

Filtered Reviews

Filter Reviews

Review Time

Seth Chambers
Postage. Delays

Customer service.

4
Date of experience: May 11, 2024
Paul Moss
Postage. Delays

Customer service.

4
Date of experience: May 11, 2024
Warning very misleading, read before you buy!

Warning very misleading, read before you buy! They sneakily advertise as being in Australia but in fact are based out of Europe. Their website makes you think you are buying a product that is local. However once you're order is placed, you find out there is a extended delivery wait time and your product is coming from Sweden or Germany.On top of this they have terrible customer service staff who take days to respond and do nothing to assist your requests. If I had of known that the product was coming from out of country I would not have bought it. Because of this the product never arrived on time for a birthday. The product was also overpriced considering all of this. PS hatstore don't reply to this with some "sorry we care message" to make people think your a good company. Your a scam.

1
Date of experience: Mar 26, 2024
Alicia
Warning very misleading, read before you buy!

Warning very misleading, read before you buy! They sneakily advertise as being in Australia but in fact are based out of Europe. Their website makes you think you are buying a product that is local. However once you're order is placed, you find out there is a extended delivery wait time and your product is coming from Sweden or Germany.On top of this they have terrible customer service staff who take days to respond and do nothing to assist your requests. If I had of known that the product was coming from out of country I would not have bought it. Because of this the product never arrived on time for a birthday. The product was also overpriced considering all of this. PS hatstore don't reply to this with some "sorry we care message" to make people think your a good company. Your a scam.

1
Date of experience: Mar 26, 2024
Best customer service experience in years

Hands down the best customer service experience that I have had in many years, and the hats are fantastic. Would and will order from here again!

5
Date of experience: Mar 03, 2024
Conway Foster
Best customer service experience in years

Hands down the best customer service experience that I have had in many years, and the hats are fantastic. Would and will order from here again!

5
Date of experience: Mar 03, 2024
matogaming
Great customer service

Viktor first reached out when there was a problem with the logo design. Eventually, I found an alternative that Viktor quickly approved for production. He was extremely helpful and always responded to my emails in an timely manner.

5
Date of experience: Feb 28, 2024
KB41
Great customer service

Viktor first reached out when there was a problem with the logo design. Eventually, I found an alternative that Viktor quickly approved for production. He was extremely helpful and always responded to my emails in an timely manner.

5
Date of experience: Feb 28, 2024
Emanuel
Great products. Awesome customer service …

Products look fabulous and awesome customer service. Speedy communication and exceptionally helpful. Would definitely recommend. Thank you

5
Date of experience: Feb 21, 2024
Marshall
Great products. Awesome customer service …

Products look fabulous and awesome customer service. Speedy communication and exceptionally helpful. Would definitely recommend. Thank you

5
Date of experience: Feb 21, 2024

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More