Review Time
This is a really poorly managed company. When the warehouse doesn't include something in the delivery, they still mark it as delivered and charge you. It's so difficult and time consuming and takes several calls to report the non-delivered item, then they have to follow up with the warehouse, then you need to call for an update, and then speak with another department to apply the credit memo to the invoice that they billed you for. I hate ordering from this company and do not recommend them.
Called on March 8, 2023, to order a receipt book for my employer's funeral home business, and after waiting over 30 minutes on hold I was finally told it would be 7-10 business days before arriving. However, after the time allotted had come I called back to check the ETA. The lady informed me at this time that the receipt book is on back order, and she did not know when it would arrive. Seriously this could have been told to me on the 8th so that I could have at least ordered somewhere else. The customer service received in this matter was very poor and time consuming. Someone should have emailed or followed up with some sort of correspondence to a paying valuable customer.
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HD Supply Facilities Maintenance, supplier of maintenance, repair, and operations (MRO) products for multifamily, hospitality, healthcare, commercial and government facilities.
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