Review Time
I ordered in November and tried to reach them. I emailed in December and January I wanted a refund they offer
When you order. All I get is a generic
Response saying it was delivered. Then
They quit answering my emails. This
Does nothing for my dog. I feel it is not a legit company. Do not trust them SCAM
The website suggested a UK location, but after ordering, my item was indicated as passing through customs with no clear origin. I've been trying to obtain a refund since I noticed this issue and am currently waiting for a chargeback from my bank. The email replies have been infrequent, only beginning after I started the bank process, and they are not providing a full refund.
The website claimed to be UK-based, but after I placed my order, the item was marked as coming through customs with no clear origin. I've been trying to get my refund since realizing this, and I'm now waiting for a chargeback through my bank. The email responses have been sporadic, only starting once I initiated the bank process, and they are not offering me a full refund.
I never received the product I ordered. Their customer service is extremely poor. After two weeks of excuses via email, I had to initiate a chargeback on my credit card. I placed the order on 11/30/2025 and still haven't received anything. If there were an option for zero stars, I would choose that!
I reached out to inquire about the company's location and shipping details. The response came from a personal email and dodged my questions. It's nearly two weeks since I ordered, and nothing has arrived, with no updates on the tracking information that only shows on their site. I doubt the legitimacy of this company.
I ordered two phials of collagen for dogs. Upon arrival, one phial was completely shattered. When I attempted to contact the company for a replacement, the email response was ‘mailbox unavailable’. I found them advertised on social media.
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