heardirectclub.com

1.6
1.6 Based on 21 reviews

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Average Rating

1.6

/
5

21 Reviews

5 Star
19%
4 Star
4%
3 Star
0%
2 Star
4%
1 Star
73%

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Review Time

Jay Leonard
Just want to say thank you very much for everything. The lady who helped me with my return was very

Just want to say thank you very much for everything. The lady who helped me with my return was very nice. The hearing aids weren't a good and she made the return process easy.

5
Date of experience: Feb 27, 2026
Emliy
My hearing aids whistled as well at first but I contacted their customer service and she explained I

My hearing aids whistled as well at first but I contacted their customer service and she explained I wasn't inserting them deep enough in the ear. Once I got the fit right the screech completely stopped and the sound quality is actually great for conversation. I didn;t have to use the return policy obviously but the shipping was fast as got them in about 3 days. My advice is read the instructions on the fit before you give up on them. For under $200 you cant beat it compared to the $4k ones my doctor tried to sell me. Very happy customer.

5
Date of experience: Feb 01, 2026
Robin Pogany-Cavanaugh
I ordered these while on vacation and I tried them and they are horrible. They don’t fit my ears pro

I ordered these while on vacation and I tried them and they are horrible. They don’t fit my ears properly. I’ve been sending emails. No one has responded. I don’t know the return policy. I just know they said that it had 100 day moneyback guarantee. You called the phone number and it just disconnects you.

1
Date of experience: Jan 27, 2026
UB50
Helpful support for first-time hearing aid users

As this is my first experience with hearing aids, I was unsure about the various accessories included in the package. I reached out to the support team with my questions, and a representative responded within a day, clarifying each item and the steps to take. They even offered to provide a video or pictures if necessary. I truly appreciate the assistance.

5
Date of experience: Jan 23, 2026
Hubert Barnes
This service is completely unacceptable.

This service is completely unacceptable. The hearing aids are so bulky that I can't use a phone as they stick out too much from my ears. It's not user-friendly at all to adjust the volume or to turn them on and off. I decided to return them for a refund... what a complete joke. All communication seems to be handled by automated systems. It's been over five weeks, and I'm still waiting for a refund, which seems unlikely to arrive. The contradictions in the emails and the dishonesty are astonishing. I regret not researching more before ordering online. I will never buy anything again that is advertised on social media. Absolutely appalling. AVOID THIS SERVICE!!!

1
Date of experience: Dec 31, 2025
yopyopmaster51
Product did not work as expected

I ordered the product to give it a try, but it didn't meet my needs. They promote a 100-day return policy, so I initiated a return and requested a refund. They provided a return label and authorization number. I returned the item with tracking, which shows it was received, but they are refusing to issue a refund. I disputed the charge with my credit card company, but they claim they sent the item and that I owe money. They ignored my return emails and the tracking confirmation. This service is quite untrustworthy... I strongly recommend against purchasing from them.

1
Date of experience: Dec 29, 2025
Orion Ross
Over $160 paid with no product or response

I’ve spent over $160 with this seller, and it's been more than 8 days without receiving my product or any replies to my emails. Caution is advised.

1
Date of experience: Dec 19, 2025
Sylvie Morris
Completely untrustworthy service

Dealing with them is incredibly frustrating. None of their links work, including the email for returns, and they failed to honor their stated return policy.

1
Date of experience: Dec 18, 2025
JarkanGames31
Unsatisfactory hearing aids

These hearing aids are disappointing and not as advertised. The customer service is unhelpful regarding returns, and I'm still waiting for my refund. I advise staying away from this service.

1
Date of experience: Dec 04, 2025
Hugh Ross
No hassle refund is a myth

Like others, I received the aids, tried them, and requested a 'no hassle' refund. They sent a return label and acknowledged receipt of the aids, promising to inform me when the return was processed and the refund issued. It's been two weeks with no updates, and they don’t respond to emails or phone calls. I plan to give them a few more days before disputing the original charge with my credit card company.

1
Date of experience: Nov 21, 2025

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