Review Time
I have bought my last 5 small appliances with this company, 2 shark steam mops( of course 1 for my sister as well) 2 sunbean hand help garment steamers( yes the sister got one too😉) and a Panasonic artisan bread marker.( something for the sister 🥰) great company to deal with, quick service. I had a technical issue with my steamer and Steve( he's the man) talked me thru the process. Great customer service 👏
What an amazing experience. I live in Auckland and shopped around for a king single electric blanket. Heathcotes came up as the cheapest which had courier charges added on top. I ordered it one morning and it was delivered the following morning. Amazing and outstanding service. Thank you very much.
Due to great price, bought a food processor. The shipment arrived late because they sold out when I purchased it online. I called and the call centre staff advised mine will arrive once the next order arrives which happened within a week. I called the call centre a few times and every time they were very helpful, understanding and provided the information I needed. My encounter was very positive.It could be seen inconvenient that it arrived late but I find the prices offered at Heathcote is comparative to Amazon. Also I tried to order at Amazon and they had no flexibility to change details. When I ordered at Heathcote, I asked for signature only on arrival and this has been done.In summary, great prices, reliable and great call centre staff. Thanks guys.
I have to say I am very happy!! I had a very bad customer experience with a competitor last week (a red an yellow competitor ill call 'NL'). That is how I found Heathcote's, looking for the same product. My experience was night and day compared to the other one, fantastic customer service! Product is perfect and the delivery driver was amazing! I will be back next time I require an appliance for sure!!
Does not support honest reviews on products. i had a dryer break down that i purchased from them, the review was rejected because of my comments on the retailers response time to get it fixed, if you buy a product and a warranty is part of it you would also like to know if the warranty you are paying for is going to be up to standard.
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