Review Time
The item purchased. A double fleece in a light brown is by far the worst "top" i have ever purchased. So many areas of quality are just not there and so many things broke after one, ONE wash. The cuff faster broke clean off . Stitching came undone in multiple places. A plastic cord fastner broke on the second day. I emailed... no reply. Just awful customer service and awful product. I DO NOT RECOMMEND AT ALL.
The item purchased. A double fleece in a light brown is by far the worst "top" i have ever purchased. So many areas of quality are just not there and so many things broke after one, ONE wash. The cuff faster broke clean off . Stitching came undone in multiple places. A plastic cord fastner broke on the second day. I emailed... no reply. Just awful customer service and awful product. I DO NOT RECOMMEND AT ALL.
They have some good camo patterns, but the pricing is not very upfront. In small text somehwere they have it on a different page but I paid $70 for shipping just to get hit with an additonal $112 fee for Customs. The company should really find a way to have the actual full price displayed prior to purchase. I and my business will no longer use them for this lack of transparency in purchasing process
As another review has said, Helikon-Tex are defrauding their UK customers. On checkout they charge you 23% VAT, and when your order arrives in the UK, they require you to pay a further 20% + handling fees to UPS. This 20% tax is on top of the fake 23% tax they have already charged you. Having spoken to HMRC about this, it seems that Helikon-Tex are defrauding their UK customers, pocketing the fake 23% tax they charge you on check-out (this isn't going to the Polish govt as international orders are zero-rated) and leaving you with a further real 20% VAT charge before you can receive your goods. No one needs to pay tax twice - do not buy from these clowns.
I’ve seen a few users say that the support team and my experience couldn’t be further from that. I’ve been using Helikon products for well over 7 years and all I’ve been is pleasantly surprised. Pleasantly surprised on the price to performance of the products, pleasantly surprised of the helpfulness of the support team and so on. I’ve never really had an problems the products until last month I fell off a cliff and broke a plastic buckle off my Raccon mk2. Contacted support and they just sent me a new buckle immediately. I only hope they stay consistent throughout the years and I’ll forever be a proud Helikon Tex user.
I ordered some clothing from Helikon-Tex in Poland after checking with them about paying VAT, and was assured that they would charge me 20% VAT and send appropriate documentation with the package for the UK customs.I was extremely annoyed to be charged 20% VAT again by the courier (UPS), who despite me emailing them my invoice which showed I had already paid VAT, they refused to refund me as the documentation sent from Helikon-Tex showed that I had NOT already paid VAT!I have emailed Helikon-Tex about this 4 times over the last few weeks, requesting a refund of the VAT, and I have included a copy of the Polish documentation which UPS's investigations team sent me, but they have not answered any of my emails!I have tried contacting customer services via the contact page on the website and by directly emailing them.IF YOU ARE IN THE UK, DO NOT ORDER FROM THIS COMPANY AS THERE IS A GOOD CHANCE YOU WILL GET RIPPED-OFF BY BEING CHARGED 40% VAT!
Just purchased the large M65 Field Jacket in OG and am very impressed with the attention to detail as compares with an original US made version. I already have an Alpha Industries M65 but wanted to go up a size & also find a more reasonable priced version. After much research on what was available I chose Helikon & I’m glad I did. The build quality, zip & button matching & fabric are spot on. Unless you looked at the labeling you would be hard pressed to tell it wasn’t an authentic contracted issue item. Probably the best ‘made in China’ garment I’ve seen!
Claim your business profile now and gain access to all features and respond to customer reviews.
butlerandwilson.co.uk
rforrabbit.com
hardhatwatches.com.au
dealdash.com
vertbaudet.co.uk
wangjewelry.com
camileandstone.com.au
www.comomilano.com
dukedirect.co.uk
ralphchristian.com