hellotomo.com

4.5
4.5 Based on 60 reviews

We've streamlined the mortgage process to make buying a home fast, easy, and less expensive....

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Average Rating

4.5

/
5

60 Reviews

5 Star
81%
4 Star
4%
3 Star
0%
2 Star
1%
1 Star
13%

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Review Time

Ollie Fisher
Invasive Follow-Up After Opting Out

EDIT: They called again despite my request to stop contacting me and refused to confirm my removal from their list, responding sarcastically. This service is unprofessional. I had previously expressed my disinterest, yet I continue to receive persistent robo-calls about my application, which contradicts their stated policy. This situation should not be permissible.

1
Date of experience: Oct 26, 2025
Woohyun Kim
Go online!

I had a great experience with Tomo! My loan advisor, Jeff, was super attentive and really thorough throughout the whole process. As a first-time homebuyer, I had tons of questions, and he was always kind and patient in explaining everything. I did feel a bit of pressure from my agent and the seller to go with a local lender, but I’m really glad I stuck with Tomo. The whole process was smooth, communication was clear, and everything went as promised. I don’t regret choosing an online lender at all and would definitely recommend Tomo to anyone buying a home!

5
Date of experience: Oct 24, 2025
latino man
Overall Disappointed

Communication was poor. I was told that Tomo was a real mortgage company that would service my loan, but they ended up selling it. The loan officer didn’t appreciate that I was comparing offers from different lenders to get the best deal, he even mentioned that he answered my calls on weekends and late evenings, but other lenders did the same and were always patient.The worst part is that although I locked my rate, they charged me more in points just a day before closing, with no communication or explanation. I decided to pay the extra cost to close on time, assuming it was an error that would be corrected later—but nothing was fixed.I do not recommend this company

1
Date of experience: Oct 22, 2025
Kyle Cooper
Great Support from Aaron & Tomo

Aaron, Stacey and Team were great to work with! The AI in the email exchanges wasn't exactly helpful at this stage, but maybe as it improves, it'll be more useful. All in all the team was great to work with!

5
Date of experience: Oct 17, 2025
T. Vu
I would recommend Randell

I would recommend Randell. He did excellent job and fast respond. He made the process go smooth and simple.

5
Date of experience: Oct 17, 2025
Jonathan C
Great Experience!

The entire team was a wonderful experience and they made the process easy to understand, especially as a first time home buyer. I would definitely recommend Tomo to anyone who is looking for a lender.

5
Date of experience: Oct 17, 2025
Adam C.
I found Tomo Mortgage on Nerd Wallet

I found Tomo Mortgage when reviewing companies through NerdWallet.com and I was very happy with the experience and the mortgage rate received as it was better than the bank's I have used for years. Aaron Shaw was my loan advisor, and he was very available and professional throughout the entire process. I would absolutely use Tomo again in the future and would like to send a thank you to the entire team!

5
Date of experience: Oct 17, 2025
Michael Klinksiek
Great service and price!

Every stage, from loan application to closing, was handled by knowledgeable and efficient staff. There were truly no extra fees. I highly recommend TOMO Mortgage.

5
Date of experience: Oct 15, 2025
Gouri Landge
No gimmick

No gimmick! Mohamad provided the best and accurate rate quote with absolutely $0 origination costs and there were no hidden fees or inflated 'other' costs. Tanya was super responsive. Will definitely work again with Mohamad and Tanya for future mortgage needs.

5
Date of experience: Oct 10, 2025
Ryan Sang
Solid rate

Solid rate, straight forward process, easily took things off that we weren't interested in. Would use them again.

5
Date of experience: Oct 10, 2025

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