Review Time
Not sure what's going on with Herny's systems but out of the 3 orders I've made on their site 2 seperate orders had issues where their "systems" caused a 6-8 week delay in me receiving my orders. Once maybe but two out of three! There seems to be some major incompetence with these guys and complete lack of care with their work.
I bought a $70.00 gift card at the Oakville location and they loaded $25.00 on it. I went back to the store for a refund and they said they could not do for a gift card. I said they can leave the $25 on the gift card and refund the $45. They said they had to speak with head office and they would call me back. I never got a call. I went into the store after a couple of days and they just gave me another gift card with $70 which does me no good. I will not shop at this store ever again.
A big thank you to Jeff at the Thornhill location of Henry’s for taking the time to ensure that my son with Autism got acceptable passport photos taken. He showed a great deal of patience and understanding and didn’t charge us for an extra set of photos just in case the first set didn’t meet government criteria. We will definitely shop there again and will let our friends know, especially those with children with special needs.
I had ordered 2 batteries EN-EL 23 from March 27, 2023. Until now August 12, 2023....Not thing there????Four month and half...Henry's Online show up "pickup in store"...Henry's personnel answer: The packet not come yet.!!! ???. The bill has been paid at store..4 Months and half ago...
I brought my Nikon D500 camera to Henry's in Kanata because of water droplets on my rear screen last April -May 2022. Waited for over two and a half months to get it back. When it came back most of the water stains were gone but there was still a lot on the top and on the side of the screen. I sent it back to have the rest removed. It came back about three months later with a different rear screen. The screen is a beat up scratched one that does not belong on my camera. It sticks out and does not fit properly. I brought it back and explained to them the new problem. They sent it back to the repair shop and i waited another two to three months. It finally came back from the repair shop again but no repairs have been done to address the problem. After being without my camera for seven to eight months i gave up. I tried to explain my situation with them to get it resolved but i felt they were never interested to help me resolve my issue. I should not have to send my camera back the fourth time because i already knew what the results would be. I had no communication from from Henry's unless i called for a update. When they made out a repair order my e-mail was always incorrect and this was after i told them and gave them the correct one. I even sent them the correct one and still they haven't changed it. What awful amatur and incompetent service. I will never go back.
I called store in london to see if they had an item before I drove an hour to there store it took about 7 calls as they kept putting me on hold finally after half hour of calling back and getting hung up on they have my item so I drove to store upon arrival there was employees behind counter no customers but me when I walked in past front counter everybody dissapeared finally the lady asked me if she can help me I told her I was here to get the bag sitting on counter i she grabbed bag said I’ll check you out I said I wanna look around she said ok found a couple things I wanted in case I asked for help they just walked away so I decided im gonna leave the fella who rang me out couldn’t find my account when I asked why he raised his voice I don’t remember what he said because of being totally frustrated with there service I called manager he defended his staff basically told me it my fault I don’t know what has happened to Henry’s but in last 2 years or so they all have gone to toilet there new website sucks nothing in london store is on website what happened used to be fun to go to Henry’s the manager states no discrimination in my store but sir there is go in there in a suit all cleaned up they treat you nice go in there in work clothes they wont talk to you cause this guy ain’t got no money but hey you just let thousands of dollars walk out the door because of way I dressed after over ten years of shopping at Henry’s NEVER AGAIN there are smaller stores around who have everything I need in stock online shows what’s in store what’s not Henrys dont do that anymore and it’s not just london that do this so in my opinion train your employees in how to use a telephone properly and to not judge a book by its cover because just cause you look a certain way does not mean you have no money because of this you let money walk outta store have a great day
Update --- (Feb 21,2023)I received my full refund from Henry's. I will not change my rating. This retailer misrepresented the condition of their used product I bought. And, it should not have taken three weeks to process my refund. Whenever a retailer claims a delay due to facing a high number of returns, stay away from that company.Original ----There's something wrong with Henry's or any retailer when is takes weeks to process a refund. I purchased a USED Nanuk 940 for CAD$99.99. It was advertised as Rated 8 but what I received was covered in scratches and doesn’t operate correctly. The item receipt accompanying the case doesn’t even match what I bought. Order fulfillment took over two weeks and was never processed until contacting customer service support repeatedly over a two week period to manually place the order through processing. Their customer service reps are good, based on my experience. Just don't expect quality response times. I assume the dubious product listing is based on a Henry's store manager trying to dump bad cases on unexpecting people. My online user experience shopping with Henry’s is a total nightmare. DO NOT BUY FROM HENRY'S. It's a waste of time and effort. Shop elsewhere. I ended up buying a completely BRAND NEW Nanuk 945 from B&H and it was shipped and cleared customs the exact same day from the USA!I requested a refund on Jan 31 2023, I still haven't received it.
Sigh... this has been a bad first experience with this company. - I placed an order or Oct 27 for 6 items.- On Oct 28th, I received an email that my order was shipped. Unfortunately, I could see it would be only 1 of the 6 items. There was no mention of the remaining 5 items or when I would receive them. - On Nov 2nd, I received shipment of 1 of the 6 items- On Nov 13th, I contacted the company to ask about the remaining 5 items. - On Nov 14th, Henry's emailed me saying that all but one of my items would be shipped soon and I was given a shipping tracking number. I discovered this tracking number was for the old shipment, which I already received. - on Nov 14th, I again asked when my remaining 5 items would arrive. - on Nov 17th, I emailed again to ask when my 5 items would arrive. - on Nov 18th, I received an email reply addressed to the wrong person- on Nov 24th, I was asked to provide my credit card information again. I was told my items would be shipped 'soon' - on Dec 11, I received an email that items from my order are now being shipped. In checking on this, I discovered it is only 2 of the 5 remaining items.I am unsatisfied with the customer service. If an order was going to be this delayed, I would hope the business would contact the customer to inform them and apologize. It has been over 6 weeks since the order was placed, and I have only received one item. This is very frustrating and not acceptable. I can't say anything good about this experience. I still don't know when the order will be fully received.
Claim your business profile now and gain access to all features and respond to customer reviews.
Henry's - Canadas digital camera centre. Shop on-line for new, used and demo photo, video and digital cameras. Located across Ontario - Ancaster, Barrie, Brampton, Brantford, Cambridge, Toronto, Kanata, Kingston, London, Mississauga, Nepean, Newmarket, Oakville, Orleans, Oshawa, Ottawa, Pickering, Scarborough, St. Catharines, Sudbury, Thornhill, Vaughan, Waterloo, WindsorSee more
privateinternetaccess.com
canadalaptopbattery.com
goshipzy.com
kfconcept.com
smarttexpert.com
toolsmandu.com
heathen.group
openai.com
minidisc.com.au
bopdj.com