Review Time
PLEASE READ if you are considering buying a car from Hertz. (I won't bore you with the waiting 3+ hours in the lobby with 2 young kids before we even could start the buying process because they were with another customer because I still gave them my sale after that.) I drove my car off the lot, and there was already an alert about a headlight malfunction and maintenance due on the dash. We let them know the next day and they said they didn't know anything about them, but take it to a Volvo dealer and they'll fix it. I took my car to a mechanic to look it over and he found that there was cut wires leading to the headlights. He was very concerned about this because we had just purchased the car and were not made aware of this issue. When we told Hertz about this, they still had no idea about any cut wires. They said if this car had gotten in a wreck or had prior damage, they would not have to disclose it me. They also said "The car could break in half when you drive it off the lot and Hertz would in no way be liable." Can car lots even do that? I've been contacting Hertz with a lawyer back and forth for over a month and they won't do anything. This is the TIP of the iceberg of my experience with them.
Signed up with my credit card to rent to buy a used Camry, seemed like a good deal. I was supposed to originally see the car on 3/13.I received a call from hertz that the car wouldn't be available to see in Lynn MA until 3/19. I received a call on 3/16 that the car was going directly to Philadelphia and was no longer available When i asked the person who notified me of this, If this was a common occurrence. She hung up on me. It appears that Hertz Rent to Buy is not a reputable business.
I recently purchased a 2025 Nissan Rogue with 11,000 miles from your Bonita Springs location, at the time of purchase I was given a clean vehicle history report with no mechanical issues and a one year power train warranty, at 12,000 miles I had a major issue with the flywheel assembly. I had the vehicle towed to Naples Nissan, Naples Florida. It was then that I was told it had a replacement transmission and other drivetrain issues starting at 3,000 miles, I was never told this by the sales person or sales manager, when I filed a claim with your warranty company I was denied. When I spoke with the sales manager at Bonita Springs she denied having knowledge of the real vehicle history and basically told me I was on my own for the cost of the repair if Nissan would not honor their warranty. Because of my troubles with your practice of not providing the proper vehicle disclosure I cannot and will not recommend or purchase another vehicle from Hertz again and my next move is to notify the state of Florida Division of Consumer Affaires to file an official complaint against Hertz Car sales Bonita Beach , Florida, Respectfully Steven Batchelor 508-574-9454
I wish I could tell you we had a good experience buying a car from Hertz, but I can’t. We were ready to sign and pay, but never got the opportunity because we were abandoned at the sales person‘s desk for nearly half an hour. There were at least two managers of finance guy and six sales people in the Riverside dealership while we were there and no one came to check on us including our sales person, who totally left us alone while she was supposedly getting some more information for us. SO instead of writing a ckeck, we left after nearly 30 mins of just sitting alone.... I have been around and worked for used car dealerships for over 30 years and i know how things work... and this was the worst customer service i've ever seen or experienced.. I’m sure their cars are great, but their customer service sucks, and we will never buy a car from...
Went to Hertz in Des Plaines, Illinois today to buy a new car. From the first phone call and our back to back texts, I knew Andrew was my guy. When I arrived, he was awesome. Patient, helpful, and truly went above and beyond anything I have experienced with a car salesperson in my 56 years. The entire staff was wonderful and very supportive. I strongly recommend Hertz for your next car purchase. Thank you, Andrew.
i will never use Hertz car hire again , car we ordered wasn't available and the car they give me, had an awful smell of drugs and wasn't clean at all... i spent my first day of my holiday cleaning the car for my family to use.. ( DEC 2026 )
First purchase was a 2019 in 2020, Versa in Orlando. Process was seemless.We just purchased a 2024 Rogue from their Clearwater office, very happy. Sales team really friendly; they go out of their way to make sure you are happy with your choice.
Good experience purchasing a 2023 Chevy Malibu. However, after 3 weeks the vehicle went into reduced power mode. Long story short, the issue is not covered either by Chevrolet or Hertz warranties. When Chevy dealer first inspected the car they said the oil was “dark and dirty”. Hertz manager claims oil was changed during 115 point inspection prior to the sale but they have no records of car being serviced. $1,300 later, including $118 for an oil change I wonder who we should believe - Hertz or Chevy? Hertz Sales Manager says they can’t do anything for us - not even cover the cost of oil change! As a Hertz employee I am not happy with Hertz Car Sales.
PLEASE READ if you are considering buying a car from Hertz. (I won't bore you with the waiting 3+ hours in the lobby with 2 young kids before we even could start the buying process because they were with another customer because I still gave them my sale after that.) I drove my car off the lot, and there was already an alert about a headlight malfunction and maintenance due on the dash. We let them know the next day and they said they didn't know anything about them, but take it to a Volvo dealer and they'll fix it. I took my car to a mechanic to look it over and he found that there was cut wires leading to the headlights. He was very concerned about this because we had just purchased the car and were not made aware of this issue. When we told Hertz about this, they still had no idea about any cut wires. They said if this car had gotten in a wreck or had prior damage, they would not have to disclose it me. They also said "The car could break in half when you drive it off the lot and Hertz would in no way be liable." Can car lots even do that? I've been contacting Hertz with a lawyer back and forth for over a month and they won't do anything. This is the TIP of the iceberg of my experience with them.
We reserved a car and paid for it in Aug so it would be ready for October, two months in advance. A few days before, I tried calling. The number kept going to voicemail. When we showed up DURING BUSINESS HOURS, they said they were closed and wouldn't help us. EVEN THOUGH IT WAS ALREADY PAID FOR WITH CONFERMATION NUMBER IN HAND!!!
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