Review Time
I had a terrible experience with the Smithtown, NY dealership. On 04/30/2024, I tried to purchase a vehicle that was available at this location from hertzcarsales.com and submitted the application online. After a few hours, Greg called me and confirmed the financial approval and purchase. I asked him about the shipping cost, as I live in another state. He said he would get back to me with the details soon. The next day, when I called, someone informed me that Greg was out for the day. On 05/02/2024, after multiple attempts, I talked to Greg and was shocked to hear that he had sold the car to someone else! When I asked him why he had sold the car to someone else after I had already purchased it, he hung up the phone. I called him again, and he said that he was there to sell the car and that I shouldn't question him about it and hung up the phone again!This was extremely disappointing. A credit check was run unnecessarily, and it was a waste of my time. It is highly unlikely that a fraudulent sale of this nature will occur without the manager's knowledge. Please do yourself a favor and steer clear of this dealership. There are plenty of other places to buy a car where you will be treated with respect and honesty, neither of which you will find here.
Called Hertz about a 2021 Tesla at there Stone Mountain GA location. I setup an appointment for this Friday because I’d be driving from Memphis TN. I secured financing from USAA, Gave Hertz all my information and asked for a sales order, was told I’d have it only for them to sell the car to Carvana. No I have a hard pull of credit for nothing.. Thanks Hertz. Plus I had to call them back to get this information. No common decency at all. The sales rep Ms. Drake to tell me she was off and couldn’t hold the car for only two days. Information that wasn’t given to me. So I would have driven 400 miles for a car that they already sold. Completely unprofessional.
What a bunch of sleazeballs. I had an online ad showing a price $900 lower than what they quoted in the store. I had called ahead and had the lower price confirmed by Cedric. He said he never said that. The finance guy said they could raise prices any time. Goodbye, Hertz!
Crooks and dishonest. Had a Honda Civic listed at 14800 with no pictures. I setup a time to test drive car and purchase it. Went back out to see if any pics were listed and the car is now listed for 15400 plus a $500 doc fee. Nope!!!! The salesmen, Charles, is a complete clown. Someone said in another post he was creepy. Well he also argues with customers. Instead of saying hey let me honor that price he says well you will have to talk to management and nothing I can do. Yes, there is something you can do. You can make this right instead of being a complete liar. I used to work for Hertz and never worked with dishonest people there. Guess new way of doing business but not by me. Never again. Buyer Beware!!!!!!
Car is great! Customer service, not so much. Advertised floor mats and a couple of other minor items were not with vehicle when delivered. Finally had to threaten to report to BBB, then they put items on order. A week after the estimated date items may arrive at their facility, no updates. Communication is the lifeblood of customer service, good or bad news. Me thinketh they have bled out. I suspect I will eventually get the items, but will hesitate to buy from them again just because of a failure to communicate.
Met Ronald, a Phoenix HCS salesman. Seemed like a genuine guy. He said brakes on Subaru he was showing had better than 50% life and mechanics had gone through the car. Things were happy at contact time...we bought car as-is as all their sales are. Less than 3 weeks later we are out $704 for new brakes.Call to Ronald gave us the line "he only told us what he was told" Buyer Beware...stay away from Hertz Car Sales
My wife and I had been trying to buy a good used car and have realized what an absolute nightmare this can be with all of the big dealerships playing a nasty game of surprise fees. We thought we found a great option at Hertz. Through multiple calls, texts, and emails we discussed a car we liked and got the cash-out-the-door price. I asked multiple times to confirm this was correct/ full and final numbers and that there would be no surprises. They confirmed. We thought we were finally saved from the nonsense of all the shady dealers out there. We went into the showroom, had our test-drive, and had our money ready to go. Suddenly we get the price sheet and it was $1,000 more than the cash price we were given, even after our trade in that was not figured into the prior numbers (lowest trade-in value of anyone else we had visited by a long shot). I asked what the heck happened and was told they didn't include tax before. We were very disappointed, but weren't too far off if they would give a respectable number on our trade, we could still get the job done...A manager came out and was very rude. He was raising his voice with us and treated us like it was our fault and refused to do anything else. I told him this could be resolved without angry, but he continued raising his voice and speaking aggressively. There was no apology, there was no effort. Nothing but a yelling manager who wanted to pass their ineptitude onto us, rather than taking an ounce of personal responsibility. We asked for the cash-out-the-door price, they gave it to us, we asked to confirm that was absolutely it, they confirmed... We were duped again by nasty people and treated like garbage in the process. All of this while another customer was in the building to witness. Buyer beware, these people cannot be trusted to treat you fairly and not pull a bait and switch with pricing once you're in the door.
The car was perfect but the loan another thing. My neighbor was with me and let him handle the ins and outs of purchase as he at one time had a dealership. I had to get a loan , though I could have had the cash in two days. They won’t hold a car even with down payment. I was told at the time there was a 6month prepayment penalty. That I would get back $528.00 at that time (amount of interest) as it is closer to that time contacted them . They all of a sudden have no idea what I am talking about.contact bank. Did that. Found could have paid loan at anytime with no penalty. They said contact dealer as they have no idea why there would have been a penalty. My paper work was lost ina water leak I had in my office and Hertz has said couldn’t get me a copy. If you get a car from them have loan in place before hand.Added July 21 finally talked to finance person at hertz and she knew what I was talking about.very helpful
I bought my daughter a Jeep in April, from Hertz in Mesquite, Texas. Two weeks later, it gave a false sensor reading. When I called Hertz, they said,"You bought the car as is." Yesterday, June 14th, the Jeep broke down on 1-20, outside of Terrell and had to be towed. I was heading to Ft Worth to pick up my autistic son. I cancelled this crying, because I knew he wouldn't understand. I ended up leaving the Jeep at a garage in Terrell and returning home. What a mess. Hertz' reply to my financial disaster was, *Your power train warranty should cover it." Really, how horrible!
The only reason I'm giving Hertzs car sakes a 1-star is because I can't rate them any lower. I tried to buy a used car from these people - 20k down on 24k car and they took me through such a hassle- continually changing the price for this item orthat item, increasing the shipping price, constantly increased the price of the car from what wa listed online, every few days - switching the sales agent who is supposed.to be handling the transaction, after being approved for the remaining 4+k I find out that there was thungs added to the contract that I didn't ask for only to have to rewrite the contract. Four weeks in and the car was never purchased because those involved are too sheisty to put together a legitimate deal.
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