Review Time
Great customer support experience.
The communication was clear, fast, and professional from start to finish. The support team actually listened, reviewed the details carefully, and handled everything in a straightforward way.
No unnecessary questions, no complicated steps — just a clean and efficient process. This kind of support really builds trust in the brand.
Well done.
Great customer support experience.The communication was clear, fast, and professional from start to finish. The support team actually listened, reviewed the details carefully, and handled everything in a straightforward way.No unnecessary questions, no complicated steps — just a clean and efficient process. This kind of support really builds trust in the brand.Well done.
I bought the CyclePlus H1 arm-based heart rate monitor to extend the usable battery life of my Amazfit Active 2 for long endurance events.I’ve now used it in two genuine long-duration outings: the Salzburg Marathon mountain event and Day 1 of the Ultra X Maroc 110 km. In both cases, the CyclePlus remained connected and showed no battery warnings after more than 12 hours of continuous use. That alone puts it ahead of most alternatives I’ve tried.It also pairs easily with gym equipment and displays heart-rate data directly on the machines’ screens, which is a very useful bonus. The armband itself is comfortable and unobtrusive, even over long periods.The only slightly fiddly aspect is charging, as it uses a proprietary two-pin magnetic connector. That said, this is no different in principle from similar armband monitors (such as Polar) that also rely on proprietary connectors. Having used both, I actually prefer the CyclePlus — primarily because of its endurance. I need equipment that lasts a full day, and this does so reliably.More recently, I’ve paired it with a Suunto Ambit 3 Peak, where it has performed exceptionally well. It connects happily to older devices via Bluetooth, which is a big plus if you’re not running the very latest hardware.I’ve had minor issues with the iOS app, but since the unit connects directly to my watches and gym equipment, this hasn’t affected real-world use at all.Overall, this is a very comfortable, highly usable piece of kit, and in practical terms it’s far superior to the Garmin chest strap I own — which is less comfortable and largely locked into the Garmin ecosystem.After-sales support has also been excellent. After losing the proprietary charging cable, I contacted the company directly. Without hesitation, they shipped two replacement cables free of charge.I genuinely can’t fault this device. It’s my first CyclePlus product, but based on how well it performs and how good the support has been, I’d happily trust their other equipment too.
In November 2025 I bought a cycplus AS2 Pro pump,but in January 26 went to use it for only the 3rd time and it failed to work,got in contact with Cycplus customer service, Vicky from Cycplus responded immediately,even though it was a New Year break,they tried to fix the issue with advice by email which sadly didn't work,but immediately arranged to send out a replacement,free of charge.We are all quick enough to moan when things go wrong,but rarely take time to compliment when things go right,I cannot fault this company's service and would highly recommend, just wish everyone I dealt with was as polite professional and helpful, thankyou very much Vicky and Cycplus.
I called due to an issues with my bike pump. After speaking with them, they sent out a replacement immediately and provided excellent customer service. I would recommend them to anyone looking for a bike pump due to quality products and great customer service.
Cycplus pumps are the best option.!!! I prefer them over other brands for their light weight and performance over time. Also outstanding about Cycplus is their customer service. They reply quickly and professionally on any issue. That alone is worth knowing before you buy any pump. I've used their small pocket version since it was launched a few years ago when nobody had one. The weight equals less than CO2 and is rechargeable.. so its a win. Also you can fly with Cycplus. Not CO2. I also have a larger Cycplus to inflate bikes and van tires. Its saved the day many times and performs well. If you are trying to decide which brand. Go with Cycplus. They are small, affordable light, durable, guarenteed and perform over and over.
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CYCPLUS was founded in 2014 by Steven and a dedicated research and development team. Their initial goal was simple: a group of passionate young cyclists wanting to create their own cycling products. Founder Steven places a strong emphasis on user experience, adhering to the principles of professionalism, high quality, and innovation. CYCPLUS focuses on delivering high-quality cycling electronics and accessories, striving to bring more convenience and enjoyment to cycling enthusiasts around the world. Our vision is to empower everyone to become their own cycling coach and expert.See more
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