Review Time
I purchased a marketing package for a resort, but my reservation was mismanaged, landing me at a different property. Rescheduling took far too long and came with extra fees. Ultimately, we decided not to go, but canceling was a lengthy process with additional cancellation fees. I was left anxious about my credit card information and hope no unintended charges occur. I regret buying this package and wish I had seen the negative reviews earlier.
This experience was a total bait and switch. Even if you think you can endure the sales pitch for a discounted stay, it's not worth it. I arrived to find my reservation canceled and shifted to a much lower-quality property. After spending hours on the phone trying to resolve this, it became clear that the company lacks integrity. I wish I had seen the poor ratings before agreeing to this deal.
I can't comment on the membership specifics, but my 'sales' vacation was enjoyable. Initially skeptical, I decided to go for my birthday, and the reservation process was smooth. Although I was offered an upgrade at check-in, the presentation itself was straightforward and low-pressure. I appreciated the options provided and received promised points. I even booked another trip afterward, feeling satisfied with the experience.
If I could give 0 stars I could. Absolute scam and utter con artists. I was sold a3 night package for $225 and stay in any Hilton in the worlD within 12months. No mention of presentations, timeshares etc. just sold as a discount night stay package. I have only learned of HGV following purchase and booking. I am from England and there is no way to contact them other than phone which is insanely expensive calling USA from England. I did call once and no one knew anything about it. There is no refunds, can’t transfer and can’t extend so even if I did want to use it I can’t as I have ran out of time. Expensive life lesson for me and hopefully a free lesson for you reading this.
Very disappointed with Hilton Grand Vacations. They sold me a vacation package but were never responsible afterward. I called five different times to book and every time they said there was no availability — even when I could see plenty of open dates online. When I tried changing the location, they wanted to charge me more. This company does not stand behind what they sell. I would not recommend their vacation packages
Scammers, when I stated not interested they made me sign a form saying that I could leave, the form stated I did not respected terms ( not true) and got charged for it 150usd difference on my stay and revoked points. The manager stated that I shouldn’t sign anything I disagree with … lesson learned, but extremely unprofessional to be part of Hilton, and Hilton will not see me anymore. I will cancel membership.
I recently booked a reservation in New Orleans and was offered 500 Hilton Honors points for listening to a Hilton Grand Vacations promotion. I spoke with a representative named Trevor.While I listened to the presentation, I made it clear several times that I was not interested in any of the offers. Despite this, Trevor continued to push aggressively. When I reiterated my position one final time, he began cutting me off, and when I addressed it, he accused me of interrupting him. His behavior was both unprofessional and discourteous.I simply wanted to hear the offers and receive the 500 points as promised, but his aggressive approach made the conversation so uncomfortable that I had to end the call. This is not the level of service I expect as a 30-year Hilton Honors member—and as a former Hilton Reservations Worldwide employee, I found the experience especially disappointing.I also want to confirm whether I will still receive the 500 points, as I fulfilled my part of the offer before the call became untenable.
Our party booked a stay at the HGV Kenmore club. The accommodation is hit and miss as this is a time share resort. The images and reviews online are for the time share properties. If you book as a non member it is likely you will be allocated a cottage that is dirty, tired, and smells. The reception staff are rude, unhelpful and clueless. Avoid staying at this resort.
Total scam and waste of time. My credit card was charged by HGV, but I have never received anything in the email as I was told by the salesperson. When I called HGV, no one could allocate my package after weeks of calling and transferred across different departments here and there, back and forth with no result. I would have to dispute my credit card charge and let them handle this sort of scam purchase.
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Hilton Grand Vacations Inc. is based in Orlando, Florida, United States, with regional offices located in Las Vegas, Nevada, Oahu, Hawaii, New York City, Marco Island, Florida and Sanibel Island, Florida.
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