Review Time
Using Hike since 2019 has significantly increased our revenue, decreased inventory loss and helped trim our expenses. The robust reporting features also makes analysis & planning quick and easy.The Hike Sales lead Deval has been the most valuable asset in our interaction with the Hike team. He always goes above and beyond to ensure that our company receives the best value and support from their service.We have no regrets choosing Hike and will recommend to any team looking to scale.
After I wrote the review, Jay followed up with me in a few hours. He clarified some issues as well as recognized that my concern was valid. Within 24 hours, I had revoked the dispute with the credit card and had my system updated. I appreciate the quick response.
This system has all the hallmarks to be amazing but it is far from it!!!! They claim to have seamless inventory management and integration with eCommerce but the reality is that orders placed online do not sync correctly back to hike and you are left with inventory issues, products oversell requiring refunds to be processed. Needless to say this costs business money - BNPL / Afterpay /Transaction fees are not recouped leaving you out of pocket. This has been an ongoing issue for my business and each time I have raised the problems with examples with hike support only to have the finger pointed at the eCommerce site. However, after many hours of back and forth and further investigation, the eCommerce site has confirmed that appropriate webhooks are not sent when sales occur and therefore product inventory is impacted. SMALL BUSINESSES BEWARE!!
Parth from customer support deserves a raise!I feel like I know Parth personally as much as I have contacted support and the patience this person has is incredible. I am so grateful for the help onboarding and I will recommend hike to other business owners! Thank you again!
It’s great app. I recommend it to everyone. I really would like to thank Naji (account manager) for his great help. He has been really supportive and without him I would be really lost as it’s my first time using such apps. Always appreciate his cooperation.
The program was generally quite good. The support team does an excellent and unexpected job with help around the clock, seven days a week. The program is easy to use and still needs further development to suit all the needs of its users. For me, my evaluation is 80 percent as a total of my use of it for about a month (Thank you, Deval)
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