Review Time
I was sent the incorrect shoe and then informed that I would need to cover the return shipping to Germany (despite them coming from China), even though this mistake was theirs. When I requested the correct shoe in the original size, they instead asked which different size I wanted. I even provided a photo as proof. Their customer service is lacking, and given that I ordered from a .co.uk site, I expected a warehouse located in the UK. This has been very misleading.
They sent the wrong shoe, then told me I would have to pay to send this back to Germany(they came from China) even though it was an error on their end. Then they asked what shoe I wanted to exchange for a different size even though I stated I just wanted the correct shoe I originally ordered in the size I ordered. I even attached photo. Their customer service is terrible and considering I’m ordering from a website that is .co.uk I’d expect a warehouse in said country. Very misleading
I contacted Hobibear about a problem i found with a pair of trainers i bought from them. The trainers I bought had a pattern fault. The design on the front of the trainers was not symmetrical which made them look odd! I only wanted to tell them about the fault but they are refusing to accept there is an issue. I have photos as proof
Firstly, the shoes are sent from China, which is not made clear on the website and took a very very long time to arrive.Upon arrival I noticed that I had ordered the wrong size shoe. No worries I thought, the website says 'easily returnable'. This is not the case!!! You have to contact them through a online form. They then sent an email asking me to pass on the shoes and they'd give me a partial refund and a discount towards my next purchase. I declined and asked for a full refund and have since been ignored.Quality of shoes also leaves muxh to be desired and I would have probably looked to return these even if they were the correct size. Disgraceful and basically theft. I'm down £46 and am I have to show is a pair of rubbish shoes that don't fit.
AVOID! Utter rubbish. The shoe looked good on inspection but the size was out so I asked to retrun them. What an totaly circus of aff emails offering discounts if I kept them and sold them. Finally, they provided an address but caveated that it might not et to them, I asked why and they said it might end ups some where else. Shock horror the shows that been returned because they weren't collected from the address despite being delivered. Total jokers! 100% Tat. One to avoid!
The Aurora wide toe sneakers are the comfiest trainers I've ever bought, but it's frustrating that Hobibear choose the weird sizing and can't keep the standard lengths for sizes. Measuring your own feet at home is tricky to get right - I measured 3 times and got different results each time so took an average, thankfully landing on the right size for me which was a Hobibear 6 (I'm usually always a UK5).I don't feel like the returns policy is transparent or straightforward enough as you should ideally be able to initiate a return via the website without interacting with customer services, in my opinion and as part of my personal preference as a shopper.I also don't think it's clear before you order that the shoes are shipped from China, as the return shipping address is to Germany. The tracking was from a company is never heard of called SF Express - the extensive 25+ updates that it's "In Transit" concerned me that it wasn't legitimate tracking website, but 10 days after I placed the order the trainers did arrive safely. Other companies based in China are able to facilitate free returns from the UK, it's unfortunate Hobibear can't offer that or at least somewhere within the UK to ship returns to to mitigate the cost to the consumer.That being said, the fit I ended up with is fairly good. They're so comfy. Sometimes they're a bit baggy looking across the top, and the material is quite soft so not the most attractive looking if you need your laces pulled tight. The green and pink colour combo is nice though, something a bit different. I can't speak to the durability as only walked a few miles in them yet, I do hope they hold up over time.
This is an atrocious company.Their sizings are wrong as I already own a pair (purchased on Amazon) in size 7 yet the new ones were way too small.Here's where things go bad - they make it impossible for you to return!There's no return address on their website or policy and they just keep putting obstacles in the way. AVOID AVOID AVOID
Well, I've got the shoes from them and it was a hell to return it back. They are fully mess up the e-mai communication, never be nice and never try to actually solve the problem. The quality of the shoes where not ideal as well, but for the given price is night be ok. So, I will never ever buy shoes from them again.
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