homeleisuredirect.com

4.5
4.5 Based on 61 reviews

Multi-Award winning Games Room Retailer. Incredible range of the World's best products, many exclusive to us. Visit Europe's largest showrooms....

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Average Rating

4.5

/
5

61 Reviews

5 Star
85%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
13%

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Excellent

Excellent advice provided over the phone, including on products not stocked by the company. Delivered on time and excellent installation on the pool table.

5
Date of experience: Oct 16, 2025
Very Poor customer service, quick to secure sale and take money

Ordered the Signature 7ft Pool Table back in June with a quoted delivery time frame of 5-20 days. Took delivery of the table today and cannot fault the installation team, but the communication from the head office and lack of updates was extremely poor. All they kept saying was still with manufacturers. Even after sending screenshots of the website stating in stock and delivery still saying 5-20 days, there was no rush to try and resolve. Do not believe anything they state on there website about delivery because they are a pack of lies and i wouldn't recommend using Home Leisure Direct unless you are happy to wait for months for delivery and never be kept up to date and having to always do the chasing with nobody actively contacting you to offer updates.

1
Date of experience: Oct 09, 2025
Great Service & Advice

I visited the Bristol showroom and spoke to Callum. His advice was much appreciated and he was quick to answer follow up questions. The purchase was user friendly and I was fully informed of timescales etc. Installation was very professional and helpful answering questions and offering advice. The quality of the table is (Chester) is impressive and I am very happy with the pool playing experience. My wife is very please with the dinning table conversion. Top Marks!!

5
Date of experience: Oct 06, 2025
Tom Walker
7ft Silver Mist

I’m delighted with my purchase from Home Leisure Direct – the table looks beautiful and is excellent to play on! Sam was extremely helpful when placing my order, providing me with different options and what would work best for me. Great service from the guys when it came to installation as well, overall a job very well done.

5
Date of experience: Oct 06, 2025
Philip Stretton
Excellent service

Delivery was delayed by a week due to staff being poorly but when it did arrive everything was perfect. Sam & Nathan delivered & installed my new table very efficiently. They set everything up & demonstrated how to level it & look after it. Really nice guys. Thank you, 10/10.

4
Date of experience: Oct 06, 2025
John Y
Great Product and Service

Great looking table, installed quickly and without any fuss by the installation team. Would definitely recommend Home Leisure. Sales team were brilliant too giving all the information needed so I could make a decision on which table I wanted in my own time.

5
Date of experience: Sep 29, 2025
joe prince
The number one company for pool tables

I wanted a 7ft American pool table to play on in spots and stripes and home leisure direct came through for me, fantastic company, would highly recommend

5
Date of experience: Sep 26, 2025
Vendo Digital
Very happy with the product and the…

Very happy with the product and the delivery guys were very friendly and helpful in installing it.

5
Date of experience: Sep 24, 2025
Grant
An excellent service given

An excellent service given by Home Leisure! Jake in the showroom spent many weeks helping me with the best options which was a great help to get the right pool table. Then delivery was on time with clear communication and Neil & Aaron who fitted the table did a great job without any hassle to me and all rubbish removed. Thank you

5
Date of experience: Sep 23, 2025
Steve L
Table is great

Table is great, plays like a top class table in any given pool hall or pub. Put the table top on and now it’s a classy looking dining table. Very impressed.

5
Date of experience: Sep 22, 2025

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