Review Time
Ordered the Signature 7ft Pool Table back in June with a quoted delivery time frame of 5-20 days. Took delivery of the table today and cannot fault the installation team, but the communication from the head office and lack of updates was extremely poor. All they kept saying was still with manufacturers. Even after sending screenshots of the website stating in stock and delivery still saying 5-20 days, there was no rush to try and resolve. Do not believe anything they state on there website about delivery because they are a pack of lies and i wouldn't recommend using Home Leisure Direct unless you are happy to wait for months for delivery and never be kept up to date and having to always do the chasing with nobody actively contacting you to offer updates.
I visited the Bristol showroom and spoke to Callum. His advice was much appreciated and he was quick to answer follow up questions. The purchase was user friendly and I was fully informed of timescales etc. Installation was very professional and helpful answering questions and offering advice. The quality of the table is (Chester) is impressive and I am very happy with the pool playing experience. My wife is very please with the dinning table conversion. Top Marks!!
I’m delighted with my purchase from Home Leisure Direct – the table looks beautiful and is excellent to play on! Sam was extremely helpful when placing my order, providing me with different options and what would work best for me. Great service from the guys when it came to installation as well, overall a job very well done.
Delivery was delayed by a week due to staff being poorly but when it did arrive everything was perfect. Sam & Nathan delivered & installed my new table very efficiently. They set everything up & demonstrated how to level it & look after it. Really nice guys. Thank you, 10/10.
Great looking table, installed quickly and without any fuss by the installation team. Would definitely recommend Home Leisure. Sales team were brilliant too giving all the information needed so I could make a decision on which table I wanted in my own time.
An excellent service given by Home Leisure! Jake in the showroom spent many weeks helping me with the best options which was a great help to get the right pool table. Then delivery was on time with clear communication and Neil & Aaron who fitted the table did a great job without any hassle to me and all rubbish removed. Thank you
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