Review Time
Warning: The company has entered administration and has been recently acquired by another entity, established just before the administration. This situation has left customers with numerous faulty products, and warranties are no longer being honored. Many suppliers are withdrawing, so it’s advisable to avoid making purchases unless the items are already in your possession.
Proceed with caution. The company has gone into administration and has been taken over by a newly formed entity, leaving customers with a significant amount of defective products and no warranty support. Many suppliers are withdrawing, so it's best to refrain from any purchases unless the items are physically with you.
Complete nightmare! I ordered a pool table in June with a promise of delivery by Christmas, but it never arrived. After canceling the order, I was told to reach out to administrators for a refund following the company's administration. This experience was far from satisfactory. Steer clear of this company!
Regarding the company's response to my earlier comments, I’m not interested in their poor attempt at public relations. I’ve reported them to local trading standards for the significant amount they took from me. They misled me as a trusting customer. Future customers should heed my warning; if they treated me this way, they will likely do the same to you. I ordered a pinball machine in July, fully paid, but faced constant excuses for delays. When I requested a refund, I was informed that the bank accounts are frozen, and they cannot issue refunds or deliver the machine. This company lies to get your money, then lies about delivery dates and refuses refunds. Please do not purchase from them.
When ordering, I made it clear that the purchase was funded by a government grant, requiring installation by mid-December. We were initially told to expect delivery in September, which encouraged us to proceed. However, the delivery did not happen. I received repeated reassurances without any resolution. Deadlines were missed, communication was poor, and the urgency of our situation was not reflected in their service. We finally received our order just days before the grant deadline, causing unnecessary stress. Overall, it was a disappointing experience, and I wouldn’t recommend this company if you need reliable delivery.
I just had the Signature Norton installed at home, and saying we’re happy with the table and service is an understatement. The table plays beautifully and looks stunning. Excellent service from sales to installation, and I highly recommend visiting the team for anyone looking to purchase.
We chose this company based on a recommendation and positive online reviews. After shopping around, we felt confident in our choice after meeting the team. The process of selecting the table and cloth was made easy with excellent advice. The fitters arrived on time, were polite, and worked diligently while cleaning up after themselves. The table looks incredible, exceeding our expectations. This company is professional, friendly, and provides top-quality pool tables. Thank you!
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