Review Time
I ordered a pool table in early December for a Christmas gift. Unfortunately, I had to chase the courier on the delivery day to learn it was out of stock. The company failed to inform me beforehand. When I contacted them, they acknowledged the error and promised a full refund, which would take 7-10 days. By mid-December, I was told they had entered administration and had been acquired by a company with a similar name. To get my money back, I must deal with the administrators. This behavior is disgraceful and shows a total lack of concern for customers. I advise against using this company in any form, as there are much more reliable options available.
I ordered from Alex at Home Leisure Direct a pool table, benches and arcade machine for our family home a few weeks ago. We knew the pool table would arrive by Christmas with the 4 person arcade machine timeframe looking at March.On 1st December they arrived with the pool table and WOW, it completely exceeded our expectations. The table is stunning with the cast iron pipe legs, and the matching benches are worth purchasing for when using as a dining table. We changed from red and yellow to blue and yellow pool balls and also purchased extra spots and strip pool balls so I can play 9 ball pool.Everything that was expected arrived and was so well packaged. The team built the table and showed me how to level when needed.We have now had an email to say our arcade machine will be arriving on 8th December 3 months earlier and before Christmas.I will never go anywhere else for items and in time when the cloth needs replacing, I will be calling to arrange as their support is second to none.Thank you Alex and Home Leisure Direct.
Fantastic customer service from Sam at Home Leisure Direct in helping me order a Rasson Apollo Pool table, was a big purchase for me and gave me some good advice and talked through my options. Have purchased from Home Leisure Direct before and will certainly buy from them again. 10/10.
Callum and the team are amazing.Right from the beginning, Callum was helpful, informative and attentive.His attention to detail and follow ups were great and when the team turned up to assemble the table, the experience got even better.The table itself is the best I've seen (we got the Rasson Apollo on Callum's recommendation).I got it for my UK team as a surprise and needless the say it went down well.Thanks to Home Leisure, VERY satisfied.
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