Review Time
Do not waste your time or money with empava!! Serious design flaw in thier jetted tub. Doesn't drain so each time you use it old sewage water comes out with black mold, you have to fill the tub and turn it on, then clean it, drain and fill it back up to actually use it. Today the jet broke entirely despite using it less than a dozen times because it is so much work to use it. We have had it less than 4 months. Empava won't even return an email, you get an auto response saying repsones are slow due to high volume and short staff. Absolutely unacceptable!!!
Ordered tub on July 1, and was told it would be 3-4 month before we received. I said no problem. We’re on October 16 and still have not received it. I called over 20 times and no one answers the phone. I’ve emailed several times and finally received a response after I went through and posted several poor reviews. This company has zero communication skills.
MY PHONE CALLS WERE IGNORED FOR DAYS.MY EMAIL REQUESTS WERE ALSO IGNORED AND NEVER ACKNOWLEDGEDI REQUESTED THAT MY TUB NOT BE SHIPPED 4 DAYS AGO. IT NEEDED TO BE DELAYED. TODAY I GET YOUR EMAIL THAT THE TUB WAS SHIPPEDIS ANYBODY IN CHARGE OF WHAT'S GOING ON???
I purchased an Empava EMPV36GR01 gas freestanding range/oven from a nationwide retailer. It worked flawlessly until it didn't, the bake oven igniter failed within the first year of use. Contacted Empava, they sent the correct part, stove worked great, until it didn't again. Contacted Empava again, paid for the bake oven igniter, installed part and now the bake oven fails to ignite, the broiler fails to ignite and the control panel / clock fails to function. The gas stove top burners work as they should. More emails to Empava, they respond with," You have a 1st gen stove we sent a 2nd gen stove part". Empava resends the part, no way to tell what gen part it is as it is unboxed and looks identical to the previous part. Still no oven, broiler, and control panel / clock. More emails, more phone calls no response. Empava requested a video of the problem, how does one make a video of a stove not working. I called every appliance repair shop in the area; no body works on these things. They are junk, fortunately I purchased an extended warranty. I'm filing a claim with them as it can't be repaired. Don't waste your time and money.
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Looking for kitchen and bathroom improvement solutions? Empava Appliance has got you covered! Our online store offers a wide range of top-quality products to suit all your needs, including range hoods, ovens, induction cooktops, gas ranges, bathtubs, and more.
We specialize in delivering high-end appliances that combine style, functionality, and affordability, so you can enjoy maximum satisfaction and convenience in your home. Our products are designed with your comfort and safety in mind, and we guarantee exceptional performance and durability.
At Empava Appliance, we strive to exceed your expectations, and we offer a hassle-free shopping experience with fast shipping and easy returns. Whether you're renovating your kitchen or upgrading your bathroom, our expert team is always available to assist you in making the best choice.
So why wait? Visit our website today and explore our wide selection of kitchen and bathroom appliances, and take the first step towards creating your dream home!See more
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