Review Time
Please be advised, I strongly recommend against purchasing from or referring customers to this establishment.
My experience last year revealed a systemic issue where their entire team, including management, appears to be proficient in circumventing post-sale service obligations and warranty provisions.
Last year, I purchased a pizza oven from there company. Within two months, I encountered an issue with the stone.
For two months, I was informed that the stone was being imported from Turkey.
Subsequently, I received a stone of the incorrect size and thickness. I was then advised of an additional 2-3 month delay for a new shipment
Currently, I am being informed that the work has been completed for an extended period, and the warranty period has now expired. This appears to be a strategic maneuver to avoid honoring the warranty claim.
As a purchasing manager with over 10 years of experience in the UAE, I will ensure that my professional network is made aware of my experience and will not consider Horeca store.AE for future procurements.
Please be advised, I strongly recommend against purchasing from or referring customers to this establishment.My experience last year revealed a systemic issue where their entire team, including management, appears to be proficient in circumventing post-sale service obligations and warranty provisions.Last year, I purchased a pizza oven from there company. Within two months, I encountered an issue with the stone.For two months, I was informed that the stone was being imported from Turkey.Subsequently, I received a stone of the incorrect size and thickness. I was then advised of an additional 2-3 month delay for a new shipment Currently, I am being informed that the work has been completed for an extended period, and the warranty period has now expired. This appears to be a strategic maneuver to avoid honoring the warranty claim.As a purchasing manager with over 10 years of experience in the UAE, I will ensure that my professional network is made aware of my experience and will not consider Horeca store.AE for future procurements.
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Behind Every Guest Smile,
There's Your Struggle.
Every great meal begins long before it reaches the table.
It starts with sourcing. With procurement. With the endless stress of juggling suppliers, deliveries, pricing, and deadlines. Hoteliers, restaurateurs, and managers know this pain too well: it's not just about serving guests, it's about keeping the business alive.
Many have felt alone in this struggle. And too often, suppliers treated them like just another order — not the beating heart of hospitality.
Why We Stepped In
That's why we created HorecaStore.
Not as another "supplier," but as a partner who understands what it feels like when margins are tight, guests are waiting, and excellence is the only option.
We stepped in to say: "You don't have to do this alone." With one platform, we made procurement simpler, faster, and fairer, so hospitality leaders could finally focus on what they do best: creating unforgettable guest experiences.
When Trust Turns Into Stories
And it worked.
Restaurants that once lost hours chasing suppliers now order in minutes.
Hotels that worried about unreliable deliveries now sleep easy.
Operators who once dreaded procurement now say, "You made me fall back in love with this part of my business." Behind every statistic is a story of trust earned, stress lifted, and dreams made possible.See more
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