horizonmicromobility.com

4.8
4.8 Based on 369 reviews

Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories...

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Average Rating

4.8

/
5

369 Reviews

5 Star
90%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
5%

All Reviews

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Review Time

Wendy Hare
They put me at ease by answering any questions I had & then the process of buying the ebike battery

They put me at ease by answering any questions I had & then the process of buying the ebike battery seamless. I was informed of each step of the delivery & it arrived 5 days after I had ordered .

5
Date of experience: Apr 04, 2026
Emre Akarsu
No help or instructions on delivery

No help or instructions on delivery. Even after asking for delivery i was not given option for delivery. I had to pay for uber to pick the item from 50km away. Communication was ineffective. All information needed was asked in separate emails instead of asking in one email. Not very helpful stuff. I was able to get the item somehow with paying extra and going through trouble.

2
Date of experience: Mar 27, 2026
customer
Excellent service from order to…

Excellent service from order to delivery. They stock Bosch e bike parts, required blank plug for y cable due to controller upgrade.

5
Date of experience: Mar 26, 2026
mohamed ezzat
Very good quality tiers and the…

Very good quality tiers and the delivery in the time

5
Date of experience: Mar 26, 2026
Wendy Hare
They put me at ease by answering any…

They put me at ease by answering any questions I had & then the process of buying the ebike battery seamless. I was informed of each step of the delivery & it arrived 5 days after I had ordered .

5
Date of experience: Mar 20, 2026
Westie Fan
ADO Air 20 Pro

ADO Air 20 Pro. This is my second purchase of a ADO product from Horizon Micromobility. Super Bike. Super quick delivery. Great Price. Well recommended.😀

5
Date of experience: Mar 18, 2026
Josh
Quick delivery and great results!

Quick delivery and great results!

5
Date of experience: Mar 04, 2026
Laurence
The bike I ordered arrived safely and…

The bike I ordered arrived safely and fully assembled (except the pedals). The assembly and delivery are additional charges but worth the extra expense.

5
Date of experience: Mar 02, 2026
Engwe LE 20 cargo bike

We bought a Engwe LE 20 cargo bike from Horizon and wanted to say their sales and support team are fantastic. The bike was delivered within a couple of weeks (China origin) but was damaged (broken rear battery mount). Horizon customer service (Mat) lliased with Engwe and arranged pick up and delivery of a replacement bike. This time all was well and we are very pleased with our new bike.

5
Date of experience: Feb 02, 2026
Ozan
Great service

Received my engwe engine pro 3.0 fully assembled and I love it! Initially received the wrong bike because engwe sent the wrong one and they look almost identical the issue was resolved very quickly.Thank you

5
Date of experience: Jan 19, 2026

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