Review Time
Wonderful day spent in the gardens at hortus, learning alot about hazel and how to use in the garden.
V friendly people at Hortus , nothing too much trouble
Lovely food, esp the brownies!
Would definitely recommend!!
Excellent service and stunning flowers. Ordered for my mother in law, ordered via phone and it was all very easy and straightforward. The flowers are in great packaging and arrived looking flawless.
As a florist/artist who loves quality flowers I have used Hortus Poeticus for many years and have always been delighted with the exceptional quality of flowers and service. The team are always helpful and professional for whatever size order. Flowers are sent with the utmost care, arriving in pristine condition. They are fabulous growers of individual and characterful stems grown with care and love of flowers all year round - Highly recommended in all aspects - Congratulations Hortus Poeticus.
I ordered a hand tied bouquet to be sent, which arrived 5 days before Christmas, as requested, and on Christmas Eve I placed it in the house. The flowers lasted for a further week, and the variety and abundance of flowers, along with natural gorgeous greenery meant it was the star of the show on the Christmas table! I can’t speak highly enough of the flowers and the customer service - truly 5 star
I very rarely write negative reviews, however this was a particularly terrible experience. Over a month ago, I made some VERY SIMPLE enquiries regarding a workshop. My query and subsequent email wouldn't have taken longer than 5 mins to respond to.I was told that I would be "telephoned back within 24 hours". No such thing happened.I followed up again every couple of weeks, and was told similar. No calls materialised and my email went unanswered. I rang for a final time today, and was treated rudely and brusquely by Gillian. Absolutely terrible customer service, with an air of arrogance and really dismissive. AVOID!!
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