Review Time
I chose click and collect but was drawn in by the attractive delivery offer, so I opted for delivery. After a week without updates, I reached out and found out it was shipping from a far location, with arrival expected in January. I had ordered it early December for Christmas. Once I brought this up, the support team contacted dispatch. However, I didn’t receive updates for several days, and they mentioned they still hadn’t heard back. After following up twice, I escalated the issue, and the bed was finally available for collection just two days later. As an apology for the delivery issue, I received a complimentary mattress protector, and the bed arrived right before Christmas.
Initially, I tried to purchase through click and collect, but due to the appealing delivery price, I opted for delivery instead. After a week without my order, I contacted support and found out it was being shipped from a distant location and wouldn't arrive until January. I had ordered it early December for Christmas. Once they realized, the support team reached out to dispatch. I didn't hear back for a few days, and after following up, I was informed they still hadn’t received a response. After expressing my concerns, I was able to collect the bed two days later. To make up for the delivery fee, I received a complimentary mattress protector, and the bed arrived just in time for the holidays.
The mattress I purchased is labeled as plush, but it feels quite firm. I've reached out to the support team for assistance but haven't received a response. I'm curious to see how their 60-day swap policy works, or if the mattress I received was from a defective batch.
I discovered a post about an incredible deal for a mattress. When I inquired about buying just the mattress, I received a quick confirmation. The online assistance was prompt, and the purchasing process was smooth. The couple who contacted me about the delivery time were very helpful as well. I’m extremely pleased with the comfort of this mattress.
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