hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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Average Rating

3.5

/
5

841 Reviews

5 Star
47%
4 Star
9%
3 Star
11%
2 Star
11%
1 Star
22%

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Review Time

CleferARG80
Very smooth chocolate and lots of varieties..

This was my first purchase from Hotel Chocolat and it was everything I was expecting. The dark chocolate ginger puddles had a lot of ginger taste just how we like it. The Saint Lucian dark chocolate battons, are perfect for when you want a little chocolate kick in the day time and it is a very smooth tasting chocolate. All in all, everything I ordered was spot on. Very happy with my purchase and very happy with Hotel Chocolat. Thank you...

5
Date of experience: May 13, 2025
Ronald S.
Items delivered promptly and in good…

Items delivered promptly and in good condition. Thanks.

5
Date of experience: May 13, 2025
Nexzyo
The taste of chocolates was awful

The taste of chocolates was awful, not what I expected, not happy at all .

1
Date of experience: May 13, 2025
Tyrone Hughes
Delivery dateGreat gift except it didn’t ask for…

Great gift except it didn’t ask for delivery date before checking out

4
Date of experience: May 12, 2025
Angerp_
Delivered on time

Delivered on time, usual excellent packaging, and the contents will I am sure will be the usual high quality.

5
Date of experience: May 12, 2025
Excellent delivery

Excellent delivery, lemon curd chocolates are to die for, omg gorgeous 5☆

5
Date of experience: May 12, 2025
Megan Coleman
Ordered and paid next day delivery for…

Ordered and paid next day delivery for a box of chocolates for a relative. Only just arrived ( the computer tells me ).As I live approx 300 miles away, this seemed the ideal way to get a gift to him timeously.....Failed to happen - and he is now out - so I cannot verify delivery with him!Good job that you do not deliver funeral flowers....My contract is with Hotel Chocolat - for YOUR sakes you need to tackle Royal Mail about this - they are impacting your reputation....Item ordered on 09.05.25 - delivered on 12.05.25.

1
Date of experience: May 12, 2025
Elektra Anderson
Good choice of chocolate's

Good choice of chocolate's. Delivery was within time. Packaged well. Most of all the chocolates where very well received.

5
Date of experience: May 11, 2025
Helpful, friendly and go the extra mile

Poppy served me and was so friendly, helpful and full of energy, even though it was almost the end of a very warm day at the shop. The ice cream was delicious, but the lovely staff make shopping there extra special. Always have a good experience at the Harrogate store.

5
Date of experience: May 11, 2025
Charlee Lewis
Divine Easter Sleekster.....

The Easter Sleekster box I sent to my sister, was received with glee !! She and her husband wasted no time in opening. As always utterly divine chocolates of the highest quality.

5
Date of experience: May 11, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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