hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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Average Rating

3.5

/
5

841 Reviews

5 Star
47%
4 Star
9%
3 Star
11%
2 Star
11%
1 Star
22%

Filtered Reviews

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Review Time

eliogriff11
Great service

Very helpful staff. Order arrived quickly. Very tasty chocolate.

5
Date of experience: May 16, 2025
Tristan C.
I needed a present for a friend and…

I needed a present for a friend and chose the “selector” version where I received 3 lots of 6 chocolates in a specially packaged tray. They were wrapped carefully, delivered on time and I was kept informed of what was happening along the way. I can’t comment on the chocolates as they are for a friend but they look awesome.

5
Date of experience: May 16, 2025
Graham B.
Chocolates left in direct sun

Delivery company left the box of Chocolates in direct sunlight. Love the HC product but if they are melted it becomes a waste of money

2
Date of experience: May 16, 2025
Bud H.
Generally good product

Generally good product, with prompt delivery. However it was a gift, and I couldn't identify where to send a message. Have since found it, but why is it not part of checking out process instead of something you have to preselect?

4
Date of experience: May 16, 2025
Poussin_Magique
I would consider the vegan mint hot…

I would consider the vegan mint hot chocolate - very very good. Banbury staff great

5
Date of experience: May 15, 2025
Randy
I love Hotel Chocolat for gifts and for…

I love Hotel Chocolat for gifts and for myself. The quality is excellent and there is such a wide variety to suit myself and my husband. The sales are really good and it’s fast delivery.

5
Date of experience: May 15, 2025
_DracKar_52
Beautifully wrapped

Beautifully wrapped, it was for a present so did not try it but it looked wonderful.

5
Date of experience: May 14, 2025
Easy to order from overseas!

I placed my order for chocolates from Australia as a birthday gift for my daughter. The ordering process was relatively straightforward although it was initially difficult to input two different addresses. Delivery was on the day specified, tracking was accurate, and the chocolates are magnificent!

5
Date of experience: May 14, 2025
Woldeman9962
Visited the Harrogate branch

Visited the Harrogate branch. Was served by a lovely lady called Ickle. She was very friendly and extremely helpful. She deserves an extra chocolat for going out of her way to help me . Xxx

5
Date of experience: May 14, 2025
Bonnie Anderson
Perfect for gifts

Their gift wrap and bags make their delicious chocolates even more special! I ordered some for a friend's birthday and was really impressed with their gift wrapping and gift tag (which are free!) Everything was beautifully presented in the gift bag I had added to my order and made it a really lovely gift. The delivery was very quick too. Very happy!

5
Date of experience: May 13, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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