Review Time
I would give 5 stars for the prompt delivery and the quality of the chocolates. However, the delivery driver left the box at my front door and scuttled off across the road to deliver another parcel. Luckily, I had just returned from a morning out and picked the box up immediately. I pointed out to the courier that the label on the box said not to leave in direct sunlight (which he had). I was told he didn't have time to read everything on his deliveries as he had 300/day to get through. This is Amazon's problem. And it's not the first time this has happened as I have a standing request that all deliveries be left at the back door, out of the sun and away from prying eyes - but it all depends on who the courier is. Some comply, some don't
Not very happy they used Amazon parcel deliveries which I found hard to track and I was really worried as they doorstep items unlike Royal Mail who if they did that they would be sacked I know as I work for them. I was also a little disappointed with the chocolates as on subscription we used to get a full box for £25 but now x2 little bags plus 11 chocolates are in a small box for £29 I understand things go up in price but am disappointed with what they are sending to people who subscribe to them and buy from their website and shops.This time the chocolates were for our 30th wedding anniversary so really disappointed
As ever, the chocolates themselves are utterly delicious and completely justify my fortnightly purchases! However, as most companies are, the delivery process is very hit & miss. A month ago Royal Mail left my order on somebody else’s doorstep and then lied about their actions. It was only due to luck and good neighbours that I eventually found it. Then, this time Amazon left the box in full, direct, hot sunshine despite the label on the box asking them not to! But at least it was at the right house this time and I was home and saw him arrive!
Rebecca at the Harrogate branch was absolutely lovely. First time I’ve had coffee at the shop and I’ll definitely return. The service, friendly advice and professionalism was perfect. It’s unusual to find such an enthusiastic assistant. She also recommended various chocolates and gave me informative advice.
Totally melted! Delivery driver left it at front door in full sunshine and so both boxes were totally melted! It did have a label on the box to say not to leave it in direct sunlight. Previously they left it in the food recycling bin with the rotting food sludge! Hotel Chocolat need to sort their couriers or I won't be using them again.Update- Hotel Chocolat have given me a gift voucher to compensate for the melted chocolates as the boxes I ordered are no longer in stock. Hopefully we'll have more success with the next order!Update- too much to hope for, melted mess again! They are refunding a few quid back this time which is the extra bit I paid for on top of the gift card from last week's slop!
I bought your birthday chocolates selection for my sister. They were very popular and only lasted the day! (Bigger box next year?). She had not tried Hotel Chocolat before, and seemed delighted with them.Lots of emails letting me know their delivery progress! Delivered on her birthday. Perfect!
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
