Review Time
I'm extremely happy with the customer service your website provides as well as the product it was exactly as specified in the website
And Fauzia was quite helpful in helping me out and clearing my queries and ensuring a smooth purchase process
I have only just placed an order so can confirm the ordering process and customer support with agent Meenu was a pleasant experience. I look forward to receiving the order and following up with another positive review soon.
The clothing quality is impressive and closely resembles what is shown in the promotional images. The sizing has consistently been accurate for me. Unlike other retailers where I've faced issues with stitching and fit, this service has not let me down. However, a downside is that the customization and delivery can take a considerable amount of time, and reaching customer support can be challenging.
This is my second time placing an order with the company. The shopping process is very simple, offering choices that are delightful. The customizable outfits are a great advantage. International shipping is also a bonus. Thank you to the team!
I ordered two sarees based on my previous experience, but unfortunately, it seems like there's a scam involving this service. The saree I received is of very poor quality and does not reflect the amount I spent. I haven't received my other orders, and I no longer wish to proceed with them. I would like to cancel the order and request a refund to my account instead of a wallet credit. Please assist me as soon as possible, as I am not receiving any responses through messaging, and there is no customer support number available.
I previously addressed this issue regarding the item sent and reiterated it again recently. I contacted the support team about the product received and was instructed to return it for a refund. However, the return shipping from Australia to India cost me AUD $65, which I have to cover myself. While I understand that the platform states return shipping is the buyer's responsibility, this should not apply when the seller has dispatched an incorrect item of lower quality that does not match the advertised description. The product I received was: Not navy blue as claimed Silky and of poor quality Unpleasant in color and not representative of the online images This is a clear instance of misleading advertising. When a seller sends the wrong product, the shipping costs for returns should be borne by them, not the buyer. I paid AUD $110 for this item and should not suffer financially due to an error made by the seller. Despite several attempts to reach out to the support team via email and messaging, I received no response, which forced me to escalate the issue through the payment platform. For reference, the order details are as follows: Order ID: 2570441 Product Code: XMS14351C Item: Navy Blue Embroidered Poly Bandhgala Since the incorrect and subpar item was sent, I formally request: A full refund of AUD $110, and The seller to cover the AUD $65 return shipping.
I have serious doubts about the legitimacy of this website. I ordered two dresses, but the quality was very poor. I have been trying to reach out via messaging, yet I receive no responses. I haven't received my refund either. It feels like a scam. I advise against trusting this website; the positive reviews may also be fake. I found the same dresses on another platform, but with much better quality and prices. This has been the worst experience; customer service is nonexistent, as my request to return the dresses went unanswered.
I am highly dissatisfied with my order from the company’s website. The product I received was of poor quality and did not meet my expectations whatsoever. When I attempted to return it, the support team was completely unresponsive—no replies, no calls answered, nothing at all. It seems that the brand does not care once they have your payment. This experience felt like a total waste of both money and time. I regret making this purchase and would strongly recommend others to reconsider buying online from this company.
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Indya – Redefining Indian Elegance for the Modern World
Indya is not just a fashion brand; it is a celebration of India’s timeless traditions infused with contemporary aesthetics, catering to today’s global, confident, and style-savvy woman. Established in 2012, Indya has positioned itself as a leader in Indian occasion wear, Our thoughtfully curated collections cater to weddings, engagements, intimate gatherings, and festive soirées. Our omni-channel presence includes 150+ retail points of sale and a growing D2C international footprint, serving 3 million+ customers in 50+ countries.
At Indya, we craft more than clothes; we create experiences. From weddings and engagements to family gatherings our collections are curated for every significant occasion on the Indian calendar. Each piece is a tribute to meticulous craftsmanship, blending luxurious fabrics, modern silhouettes, and exquisite detailing to ensure you shine effortlessly at every event.See more
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