cascalia.com

3.4
3.4 Based on 17 reviews

Cacalia is a jewelry and watch brand celebrated for its elegant designs and high-quality craftsmanship. Combining timeless sophistication with contemporary style....

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Average Rating

3.4

/
5

17 Reviews

5 Star
44%
4 Star
11%
3 Star
0%
2 Star
11%
1 Star
33%

All Reviews

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Review Time

shawn kwon
I ordered feb7 after two weeks later they said not in stock mailed is too wired. I checked site aga

I ordered feb7 after two weeks later they said not in stock mailed is too wired.
I checked site again they sale discount price again with my order list of sales, email to them what is going on and never respond to me several times emails to them no response any more.
I thought this site scammer site.
Please don’t do this site buy anymore.
Beware this site I report consumer fraud reports to them.

1
Date of experience: Feb 22, 2026
James D Caldeira
I placed 3 different orders for ARCO watches, gold, silver, and rose, Lorenzo worked with me over 4

I placed 3 different orders for ARCO watches, gold, silver, and rose, Lorenzo worked with me over 4 days in getting the free jewelry gifts I wanted to pick with my order as some items were out of stock. He promptly responded through email and his due diligence was of the highest priority. I would definitely recommend Cascalia to anyone including friends and family..
Thank you, Lorenzo. Look forward to dealing with you again in the future. You are the best representative of your company.

5
Date of experience: Feb 15, 2026
Nick Schilder
Don’t order anything from here

Don’t order anything from here! I waited weeks for my order, only to find out that the items I purchased were not in stock. It takes them weeks to respond to messages, and they only seem to take action if you comment on their posts or reply publicly on their feed.

1
Date of experience: Feb 15, 2026
john monsalve
Absolute scammers.

Absolute scammers. I ordered an Arco Steel Automatic and I didn’t receive any shipping or tracking information after 2 weeks+. I emailed and DM’d and they said the watch is out of stock and won’t be restocked for a while. Yet when I go on their website, it’s being advertised, even on sale! Trying to scam people out of their money! STAY AWAY from this fraudulent company.

1
Date of experience: Feb 08, 2026
James D Caldeira
Lorenzo Advisor Europe

I placed 3 different orders for ARCO watches, gold, silver, and rose, Lorenzo worked with me over 4 days in getting the free jewelry gifts I wanted to pick with my order as some items were out of stock. He promptly responded through email and his due diligence was of the highest priority. I would definitely recommend Cascalia to anyone including friends and family..Thank you, Lorenzo. Look forward to dealing with you again in the future. You are the best representative of your company.

5
Date of experience: Feb 06, 2026
Francisco Fuentes
I ordered this watch in December and…

I ordered this watch in December and now it’s February, and I still have not received it.I’ve reached out to customer service multiple times trying to understand the status of my order, but the information has been unclear and inconsistent. I keep being told the item is currently sold out and that they “hope” to ship it soon. Meanwhile, my order status shows as delivered, which is simply not true.I have not been provided with any accurate shipping details or a real update on when I can expect to receive my purchase.The watch itself looks nice, but at this point, I’m not sure it’s worth the ongoing back-and-forth and frustration with customer service.

1
Date of experience: Feb 03, 2026
Erzen
Super good customer service

Super good customer service! Super quick in answers and Lorenzo helped me with al question.

5
Date of experience: Jan 29, 2026
Hunter
Scam company

Scam company. Ordered buy 2 get 1 free jewelry and 1 piece didn’t come. Took over a month to ship. Will not issue refund. Undersized extremely low quality jewelry. Terrible customer service.

1
Date of experience: Jan 13, 2026
Gracyn .
I had to contact Cascalia on what’s app…

I had to contact Cascalia on what’s app because their “ buy a watch get 2 jewelry free” deal was not working when I would go to check out. Lorenzo was the associate to help me, and he always answered within the day. I was instructed to buy the watch, send him the order #, and provide the two pieces of jewelry I want to be added to my order. I did that and everything went as planned. Within hours Lorenzo contacted his team and had the two pieces I selected added to my order. I got an email confirmation as well. Glad everything went smooth. I can’t wait to get my package!

4
Date of experience: Jan 10, 2026
Ryan Gari
No more IWATCH for me…. Blown away with the design!

I was blown away with the design and its actual look, my Caratello watch slick design surpasses the one shown on the website and from a delivery standpoint it came on-time with awesome packaging.Im an apple watch user now converted back to classy and standout time piece

5
Date of experience: Jan 08, 2026

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Business Details

  • Cacalia is a jewelry and watch brand celebrated for its elegant designs and high-quality craftsmanship. Combining timeless sophistication with contemporary style.

  • language https://cascalia.com

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