houseoftours.com

3
3 Based on 61 reviews

Find the best holiday package deals at houseoftours.com, Dubai UAE. Book last minute international airline tickets, hotels, sightseeing & tourist visa services online!...

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Average Rating

3

/
5

61 Reviews

5 Star
43%
4 Star
10%
3 Star
0%
2 Star
2%
1 Star
46%

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Posy
This is the worse agency

This is the worse agency, the guy who were in charge to handle my application never bothered to reply nor update me after the payment, they will only bother to call when i called them in the landline and questioned them, it should be their responsibility to update or to keep in touch for whatever we need, after getting the business the hell they care at all, this guy names salman is worse customer service, they need business not minding the service, i will not recommend for those who plan to take their service better think hundred times!!!!

1
Date of experience: Jul 08, 2024
Whitney Harris
Greedy and un-realistic

I expect agencies to be fair to the customer in letting them know if the application / biometric dates are in range so the visa can be recived on time. This agency doesn't. The whole idea is to get business out of customers. A couple of colleagues and myself applied for the visa for Romania. Please note this is 3 months before the travel dates. This guy Mr. Jinto kept on confirming that the application dates will be in time and the exact dates can be know once the application is filed. Now technically he may be true but keep reading that this statement is incorrect. We paid the agency fee a total of Aed 515 (350 their service fee to process 90 day visa + 150 Silver insurance plan)The whole process started in May somwhere like 2024, May 18th (our travel dates are in Aug 26) and the application was posted on 2nd June. Now I've no issues because it can be late due to documents sharing etc.Money paid, application submitted. Now we are at the mercy of the embassy. After a few days we just tested our case by connecting with other travel agencies. They simply refused to take up our case. Somehow they knew that there is no vacancy on the biometric dates. My question how come House Of Tours didn't know. It seems to be they were just greedy of getting business from us.We then went to the Consultate in Al Safa, where we heard from the horses mouth that there is no vacancy till end of Sep 2024. Wow!!So summary: Every agency can process visas which are easy to get and collect good reviews. But true aganecies are fair and give the right advise. House of Tours has been blacklisted in my company. As many of us were planning to attend an event. One person can be wrong, not the whole bunch!Thank youdea on the application waiting time

1
Date of experience: Jun 15, 2024
Kristin Foster
I had a worst experience with this…

I had a worst experience with this agency. Initially they guided me nicely. First they asked me to pay their fee. I paid and then they asked me to submit all the required documents for Canada Visa. I submitted all the documents including the bank statement for which i had to pay 120 Qar. After submission i did not get any response from them. I messaged them frequently. They did not respond. After 3 weeks they responded saying that they are handing over our issue to another person. I applied from Qatar so they told will be transferring to Qatar agent. Again I had to take bank statements because it was delayed, for which I had to pay service charge for bank.They submitted all the papers and my paper was rejected by the embassy. I asked them reason for the rejection they told its all embassy decision, then I enquired in another agency so they asked me so many other papers which they didn’t even ask by this agency. Anyways I lost my money for paying this agency.Very bad service and disappointing

1
Date of experience: May 23, 2024
Palmer Powell
They are crooks

They are crooks! Fake advertising for VFS visa and take your money and chase you to pay. and then disappear and will say VFS system is not working. Beware everyone. if I don't get my money back, I will report them to Dubai police and authorities. Nijisha was an agent who took money and disappeared.

1
Date of experience: May 10, 2024
Woody H.
Worse after sales and customer care…

Worse after sales and customer care support.Does not keep their word and very hard to reach. Tread carefully with this tour operator.

1
Date of experience: May 07, 2024
Osric Price
Commendable Team of Houseoftours

Once again or simply saying this is fourth experience wherein i been taken care by the wonderful team of houseoftours. I had applied for USA got visa, applied for Schengen got Italy visa, applied for UK i.e. under process, Canadian visa under process this weekend going for niometric. Having said that all my journey started from 24th Jan 2024 when i applied visas through houseoftours. Rajeesh Shaikh had been very keen in prparation of USA visa file, Miss Emy have been very quick n efficient towards my case preparation with proper guidence as per canadian law. she always been there to support n clarify all points and she is having commendable sense of responsibility to deal with her client. Best thing that i have noticed Emy n all other houseoftour staff is very cooperative and even on holidays weekends they are in contact. In the end i pray for good health and continued support n guidense to their clients. Good luck to all new clients.

5
Date of experience: Apr 09, 2024
Julien Barnes
Worst experience

Worst experience. This agent has zero knowledge in visa application process. I got my Canada visit visa application rejected on the same day of biometric. Once paid their fee, they don’t respond to us.

1
Date of experience: Mar 29, 2024
Jarrod T.
The worst I’ve encountered

The worst I’ve encountered. Recently hired their services for my Europe trip. Unfortunately, I have to say that this agency has the worst customer service and support services I’ve ever experienced. Trying to get assistance or even a response from them is like pulling teeth. Disappointing doesn’t even begin to cover it.

1
Date of experience: Mar 23, 2024
Angel Hughes
schengen visa…

I would like to review schengen visa experience with House of tour. They take full advance payment month in advance to the visa. There is chat service where they will connect which i found not helpful.as i did not get response in time..and the complete set of documents and responsibilities is on oneself ..they just provide checklist...and we have to arrange it right.even the application forms filled needs to be checked by us and there were mistakes which we identified.Moreover there is no follow up pre and post visa schedule.My experience was not good.

1
Date of experience: Mar 12, 2024
Charlyne Butler
"Exceptional service

"Exceptional service! From start to finish, our visa agent provided prompt and thorough assistance. Their attention to detail and expert guidance made the entire process seamless. Thanks to Rejish who guided us very well , we got out visa Highly recommend!"

5
Date of experience: Feb 29, 2024

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