Review Time
I purchased the Hover PRO and used it fewer than five times before it suddenly stopped working, without any collisions or misuse. The issue was diagnosed as a hardware fault (sensor failure), and I was asked to send the device back for repair.
Unfortunately, the repair timeline meant it could not be fixed in time for my once-in-a-lifetime trip (my honeymoon), so I lost the opportunity to capture the footage I had planned. This resulted in a waste of both time and money.
Customer support refused to offer any compensation or refund and only provided a free repair, which is merely the basic obligation under warranty. Overall, the reliability and after-sales support were deeply disappointing.
I am a fan of HOVERAir technology, but my recent purchasing experience has been deeply frustrating due to misleading information and poor service.
I placed an order for what was explicitly advertised on their mobile store as the "Beacon & JoySticks" bundle for €149.00. The product image clearly showed both items together. However, I only received the Beacon unit. When I contacted support, they claimed the price was only for the standalone accessory, despite their own website's labeling.
They offered 2 Business Day shipping as this was a Valentine’s Day gift, yet the package arrived late.
After acknowledging the confusing web layout, the only "goodwill gesture" offered was a €20 discount, which still forces me to pay much more than the original advertised price to complete the set.
It is disappointing that a brand that gifts full equipment to influencers puts its paying customers through such an ordeal due to its own technical errors. I am keeping the Beacon because the tech is good, but I feel misled as a consumer.
Double-check their SKUs, as the titles and images on the website might not reflect what you actually get.
I WILL NOT BUY FROM THIS SELLER AGAIN... CAUTION. The website is intentionally misleading, providing INCORRECT DELIVERY ESTIMATES. I placed an order 10 days ago, and tracking shows my order is stuck at an airport overseas and won't arrive before the holiday season. A COMPLETE DISGRACE.
I will NEVER buy from them again... BEWARE. The company's website is misleading and provides INCORRECT DELIVERY TIMELINES. I placed an order 10 days ago, and according to the tracking information, my order is stuck at an airport overseas and won't arrive before the holiday season. AN ABSOLUTE DISGRACE.
I am extremely pleased with my experience with the service. The customer support was truly exceptional. I encountered an issue with the battery, and the team was incredibly responsive, offering a quick solution and a seamless replacement process. Additionally, I must praise the quality of the drone. It's an essential tool for my daily activities, and its performance is outstanding. I highly recommend both the product and the service!
I had an issue with my battery, and a replacement was sent out immediately. When another issue arose, support was quick to resolve it. They had me send my drone in, fixed the problem, and returned it promptly! I'm satisfied with how they honor their warranty.
I received my drone yesterday from the Black Friday pre-sale. Unfortunately, I didn't realize that it comes without a charger hub. The package only included the drone, the battery already inserted, and a USB cable, but no hub to charge the drone. The worst part is that it doesn't mention on the website that a battery charging case or hub is needed. It misleadingly suggests that it can be charged with the provided USB cable. Now, I have to pay an additional fee for the hub. The Black Friday sale advertised a discount, but they simply removed the hub from the packaging and listed it separately. This means you end up paying the full price. It's frustrating that the company doesn't even include a minimal charge to test the camera or pair it upon unboxing. So, if you're considering a purchase, be aware of the extra costs for the charging case or hub.
The drone is a good little gadget for parties, camping, or just hanging out with friends. My previous review was two stars, mostly due to my frustration waiting for a response from the company. They do eventually get back to you, and I received my drone, which I'm now thoroughly enjoying. Patience is key with this company, as they do follow through on their customer service.
I want to sincerely thank the support team for their professionalism, patience, and kindness during my recent experience. Although my case involved some back-and-forth, the representative handled everything with respect and clear communication. They took the time to listen and offered a thoughtful solution that showed the company truly values its customers. The human touch of the support — polite, responsive, and respectful — makes a significant difference, especially when investing in premium equipment. I continue to enjoy using my drone and recommend it to others. Thank you to the team for their dedication and customer-first approach.
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Zero Zero was co-founded in 2014 by Stanford Ph.D's, MQ Wang and Tony Zhang, and specializes in embedded Al technology to create intelligence devices characterized by machine vision and high precision control systems.
With 140 core industry patents, Zero Zero has pioneered innovations in consumer aerial robotics, such as the enclosed propeller design in the Hover series and the dual rotor propeller system in the v-Coptr Falcon, acknowledged through top-tier media coverage and design awards.
Zero Zero comprises dreamers, engineers, inventors, and builders from top universities and research institutions globally. Investors include IDC, ZhenFund, and other leading US and Chinese investors. Headquartered in Hangzhou, China, it has offices in Beijing, Shenzhen, Xinchang, and San Francisco.
Official Website: hoverair.comSee more
