Review Time
I've been given the runaround. They took my money, and my website is still down after two weeks. I can't access my account on their platform, so I attempted to reset my password. When I tried to log in again, it said my details were invalid, and I got locked out. I finally managed to get in by resetting my password again and submitted a support ticket, but their response didn't address my questions, and I couldn't reply to it. Each time I try to log in, my details are incorrect again. It's a nightmare. I called their support line and waited for 15 minutes without any response. It's a classic case of being ripped off. I've reached my limit. No answers. UPDATE: During the renewal process, it seems they lost the DNS nameserver records on my account, leaving the fields blank. I've also noticed they backdated my payment, taking a month's worth of service while my website is down. Just an unacceptable situation with one of the most expensive services available.
I've been given the runaround. They took my money, and my website remains down after two weeks. I can't access my account on their platform, so I tried to reset my password. When I attempted to log in again, it said my details were invalid, and I got locked out. Eventually, I managed to log in by resetting my password again and submitted a support ticket, but their reply didn't address my questions, and I couldn't respond to it. Each time I try to log in, my details are incorrect again. It's a nightmare. I called their support line and waited for 15 minutes without any response. This feels like a classic case of being ripped off. I've reached my limit. No answers. UPDATE: During the renewal process, it seems they lost the DNS nameserver records on my account, leaving the fields blank. I've also noticed they backdated my payment, taking a month's worth of service while my website is down. Just an unacceptable situation with one of the most expensive services available.
This has always been my preferred domain supplier since I learned that another provider was dishonest. If I forgot to log in and found the perfect domain, it would suddenly quadruple in price. When I inquired, they claimed it was due to others showing interest. This happened repeatedly, leading me to switch to another service. However, I encountered similar issues there, resulting in my rating dropping from five stars to two.
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