Review Time
Absolute garbage
The original Printer they sold me was faulty and the replacement they’ve sent me is also faulty and I’ve wasted over six hours with completely useless technical support and I’m now locked out of my HP account. Absolute garbage.
I was laid off and discriminated. The people from Aguadilla/San Juan Puerto Rico (peers), USA Massachusetts (product owner) and one dude from India (Manager), decided to ask me to lead an innovation project relating to AI. I accepted and started an interview process with the current subject matter expert, designed and developed a Cognitive AI Agentic system with Memory - Retrieval Augmented Generation, few shot learning and adaptive prompting engineering with Bayesian optimization for the memory system. The short term memory was intended for SKUs, the long term memory was for document version evolution and a separate DB served for context. The data was word docx files, so the justification for the custom ETL was that LangChain does not process Docx and the data needed to be exactly as on the original document that had 4 channels of data containment: images, tables, text and other files (csv, xls, pdf, html, docx, etc). The potential of the project was huge, it could have automated many tasks of the team leading to faster dev time, less re-work before testing due file errors and in the future, overall automated testing for the specific process. In addition to the entire custom AI architecture, a custom data engineering ETL with OCR (ML integration) pipeline was created and Industrial Engineering methods for process improvement was implemented to provide the analysis after meeting with the SME.... The whole project was cut off before reaching the implementation of AIOS for better managing the LLM and non LLM tasks for better efficiency, and before implementation on the cloud. The manager from India admitted that the people of Puerto Rico, and that one product owner from Massachusetts, did not know anything about what I was doing, like not one single thing about AI/ML nor Data... at least this was the excuse, nevertheless, without ANYONE helping me, the manager had the audacity to push for me to deliver. The team seemed like they did not wanted to learn from me, or even talk. Instead of replying my extensive communication via meetings, emails, team chats, or jira, they just decided to ignore me. Even in person, when I talked about the topic (in Puerto Rico), they quickly changed the subject. This is how people try to sabotage smart engineers. The experience that I walked away with was: Puerto Ricans apparently hate AI because they have an inferiority complex due to colonial insularism that ONLY allows them to shake tits, ass, vagina and penis to the lame Bad Bunny music.The claim "There was no communication", was false and the PC can prove it. They wanted "education" yet no one asked nor talked. There was plenty of communication and information shared, they just ignored it. I was extremely underpaid for my role, so I would have been more underpaid in the case of providing education material to the site. They are still trying to find a replacement 3 months later and I guarantee it will be 1.5 - 3 times more expensive than me so the claim of cost reduction will blow up on their face. I assume someone with technical experience will look at the project and laugh, or cry, at the stupid decision of firing the subject matter expert that started this Industrial/Software/Data/ML/AI system after so many story points where invested. Keep this in mind when you read the bull shit of "work life balance" since it only applies to people that seduce others, not for actual engineers.In conclusion, if you have the chance of working on HPE... just don't. If you need to due to economic reasons, DO NOT LEAD PROJECTS NOR GO THE EXTRA MILE IF PUERTO RICANS, PRODUCT OWNERS FROM MASSACHUSETTS OR MANAGERS FROM INDIAN ARE INVOLVED.
Having worked for them (briefly) 14 years+ ago they didn't remove my data, as per GDPR rules. They then got hacked and my personal data, DOB, NI, Address etc is now on the dark web for criminals to buy and try and steal my identity/get credit in my name.What was worse is this happened June 2024 and they only opted to tell me in March 2025 meaning my credit was vulnerable for 9 months before I could put any mitigation steps in place.They have offered a subscription for 1 year with a credit reference agent, but I know most banks and credit cards use them and 2 others, and 1 year isn't enough. I have expressed how stressful this has been for me, someone who is fastidious when it comes to data protection, even composting letters with my name and address on.They seem to care little about the fact they have broken GDPR rules nor the fact they had been lapsed enough to allow hackers into their systems.I'm waiting on the ICO to respond and getting no where with compensation.If you worked for them, check they have removed your data.If you buy from them, imagine if this is how they treat ex employees what will they do with your data? Is it safe? I certainly wouldn't trust it.Hewlett Packard dissociate themselves from HPE (Or HP CDS) saying they're a different legal entity and nothing to do with them. I'd argue they're part of the same brand and if they're allowed to break GDPR rules then you have to give some cadence of association where the apple doesn't fall far from the tree.
After we sold Storeonce to a customer who HPE had failed to sell anything to for years, after the devices went EOL they sold new Storeonce directly and completely ignored us. They eventually admitted to the dishonest act and promised to compensate in some way, which they have not done to date. Avoid by all means.
I have been an Aruba customer for quite a long time but the decline as they are brought closer to HPE has been obvious and drastic. There is almost no point contacting TAC, they don't really know how to help you, they can't assist with issues that their own (poor) documentation falls short on, and there seems to be no communication within the company about new feature availability - the marketing teams are happy to promote something, but nobody on support is prepared to answer questions about it. Each support case after a few days ends up being something you want to close just to stop the chase emails from people who haven't read what you're saying.
This company is bad i mean very bad. they offered me a credit line of £40.000 with a 20% deposit for 20 laptops, Broady and Graham was the people who was dealing with this, after chasing me for days we paid them and now they turned around and said there is a investigation going on, tried chasing them we have been fully ignored, we've basically been robbed and there is no way to contact them, mobile phones are off and they ignore your emails
We have a simple invoice question, and we need to change the bank info. But they literally won't even respond now, contacting multiple people. It has been 2 weeks, and we will be lucky to get a response within 1-2 weeks typically. This is ridiculous. Recently, their servers went through maintenance, and we can no longer view any of our contracts on the online portal! It's been months since that happened, and I still can't view them. The laptops we've leased from them are hit or miss. Some we've had for only a couple of years are completely crapping out on us, but are no longer covered under the support/ warranty plan. Even if they were, the support may or may not solve the issue after 1-2 weeks. Between their scammy printers, faulty laptops, and terrible anti-consumer practices, my company will never buy or lease an HP product again so help me god; Steer clear of HP.
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