Review Time
Warning: Step away from this business!
We engaged this company for a website redesign and upgrade. The project started reasonably well, but partway through, the key team member who was leading the work left the business.
Unfortunately, the handover was extremely poor. The new team lacked the skills, organisation, and communication needed to deliver the project. Progress stalled, the quality dropped significantly, and it became clear the project was not going to be completed to an acceptable standard.
We ultimately had to stop the project, resulting in a loss of USD $2,500 with no usable outcome.
To make matters worse, we later discovered that this company used our business as a case study in their advertising without our consent, which we consider highly unprofessional and unethical.
Based on our experience, we strongly advise other business owners to think carefully before engaging this company, especially for long-term or critical projects.
My interactions with the team during my business launch have been outstanding. They are technically proficient and truly understand how ecommerce works in practice. Whenever I needed advice or had questions, their responses were prompt and provided clear, practical insights. The speed of their service and their helpfulness throughout the process were impressive. Communication was straightforward, turnaround times were quick, and the support felt authentic rather than merely transactional. If you need a knowledgeable, efficient team that genuinely cares about your success, I wholeheartedly recommend this service.
Regrettably, I should have read the reviews beforehand as the offer was quite misleading. After the initial meeting, the representative indicated that the goal was to complete the new website before the Black Friday sales to maximize Q4 traffic. They gave the impression of expertise and that I wouldn't need to repeat discussions, expecting the team to deliver a site with all the desired features. However, meeting efficiency could have been improved, such as sending videos instead of coordinating across time zones, which wasted the first month. I paid $3k with minimal progress. In the second month, after more delays, they provided a mock-up that was subpar, far from the initial design. I struggled to understand how it could take so long to prepare a site. By the end of the second month, I requested a refund due to lack of progress, but was charged $3k again with no work completed. When I finally received a date to review the second version, it was merely another mock-up with outdated product information. After two months, I had only two pages for $6k. They charged me again without showing the site. Two weeks before Christmas, after starting in September, I had to inform them I would seek another agency. The work finally progressed, but the process took too long. They showed zero hours logged in the first month despite charging for services, and 60 hours in the third month. Had I known this would take three months and cost $12k, I would have declined. I requested a refund for the first two months, which was declined as they adhere to a three-month retainer policy. If you're willing to pay $12k and wait three months for just a template, be aware that you'll still need to do a lot of the editing, and they may not respond if you're dissatisfied. The only positive was the project manager who did her best in a tough situation. I wish I had read the reviews first.
I have had numerous interactions with the team while launching my business, and the experience has been exceptional. They possess extensive technical knowledge and truly understand how ecommerce functions in the real world. Whenever I sought guidance or had queries, they were quick to respond, offering clear and practical advice. What stood out was their speed and the genuine support they provided. Communication was effortless, turnaround times were rapid, and the level of assistance felt authentic rather than transactional. If you're in search of a knowledgeable team that acts swiftly and genuinely cares about your success, I highly recommend this service.
I discovered this service through an ad and was immediately intrigued. I reached out and connected with a representative who proved to be both personable and an excellent communicator. I was particularly impressed by how swiftly they conducted a website audit and identified ways to enhance my current site's conversion rate. I wish them continued success and believe they are on the path to great achievements.
As a business owner, it's challenging to find reliable companies that truly invest effort into your project. Initially, I took a chance on a growth plan focused on three pages, which I later expanded to the entire website after seeing the quality of their work. This alone speaks volumes. The design for the entire site is now complete, and the initial three pages were developed as part of the growth plan. My project manager was knowledgeable, dependable, and delivered everything on time. Overall, a fantastic experience, and I would highly recommend them.
After discussing our initial website challenges regarding conversion rate optimization, I had a productive call with a representative. They conducted an initial site audit and provided valuable insights and recommendations. Their professionalism, patience, and expertise were evident. If your website is struggling with conversion rates, I highly recommend reaching out to this team.
I want to share my experience to help others avoid the financial losses we incurred with this service. I engaged them for a project presented as a three-month, fixed-deliverable contract. After three months of payments, the work remained incomplete and not ready for launch. The templates provided were merely early drafts that needed significant additional work, and key deliverables promised in the initial proposal were not fulfilled. When I voiced concerns, an additional charge was made to my credit card without my consent. Communication ceased, and the owner even changed his email, causing further issues. I am now pursuing legal action to recover the £8000 lost. I strongly advise others to proceed with extreme caution.
I had a wonderful experience collaborating with this service to build my store's landing page. From the beginning, I met with the team to discuss my vision. The designers, developers, and account manager were responsive and clear about my ideas. They helped bring my concepts to life and created a landing page I am very pleased with, which is performing well. The team was attentive to details, making the process stress-free. I'm excited to continue building my website with them—thank you all!
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