Review Time
Forget this bank if you planned to leave Malaysia and live abroad. They do not send card outside the country due to their internal policy and to be honest, the communication with the customer is really, really terrible. Ive never been warned of a potential problem so they locked my card suddenly, later ive lost access to online app without prior warning. Employees are nice but management hawfull and disgusting
I am an HSBC premium customer of around 40 years. I was defrauded of RM7,000 on my credit card issued by HSBC. The fraudsters had hacked HSBC and fraudulently issued a OTP. I appealed twice yet HSBC denied any responsibility or consideration of a refund siting the fraudulent OTP. They also blamed Visa (and me) despite being the issuing bank. They clearly are not genuinely customer orientated and allow computerised systems to dictate action.So two issues: 1. HSBC is not secure, and the OTP can be hacked. 2. They will not protect you from fraudsters. BEWARE and BE WARNED.
HSBC premier Malaysia has the worst customer service. UK and Australia ones are good. Malaysia customer service and premier managers are not helpful at all and professional when you’re in overseas. I’m their customer for 20 years but their service is annoying, can you explain imagine it’s Premier?
Worst bank ever. I have wasted so much money trying to call them to activate pin no for new credit card but they left me listening to their stupid answering machine. If there is no human working on that day, just don’t pickup the call!!!!!! For God sake. I will just terminate the card then and banned HSBC forever in my life.
Your employee was teasing a passing girl in the Genting Highlands exhibition hall. She was Chinese, dark-skinned and thin without glasses. When asked what was going on, she looked unwilling to start a fight. She left without taking it seriously and kept following him. Pointing and scolding people on the road as they pass by, is this the standard of your bank? The standard is too poor
Dear Cassey Sum, Alex Lim, Muhammad Yusof, Jerrick Foo and HSBC WPB review team.For the 3rd time, I would like HSBC to STOP harassing me with the attached letter requesting me evidence of US citizenship and US WBEN form which I do not have, and to send me an APOLOGY for relentless customer harassment - I shall post these correspondence publicly on HSBC Malaysia Google Review and other public places.I hope I will not receive a 4th letter in the post or my account gets blocked because of your incompetency and inaction (I am referring to Cassey, Alex, Muhammad, Jerrick and HSBC WPB review team), in which case I shall stop being civil.As explained on 29 February to my customer relationship manager Ms Cassey and in writing to all of you....I neither have or want a US citizenship and passport.Happy to meet Ms Cassey and sign any additional documentation in the second week of June.I look forward to having a written response to my 3rd email to you. Best regards,
We are very impressed with the assistance of Mageswari Spursmaniam at the HSBC Downing Street branch, Penang. Our account was dormant over 3 years. She was able to solve our problem very quickly and in no time we got our account reactivated with new debit cards, etc. she was extremely efficient and courteous with attention to details. We cannot praise her enough. Thank you Magie.
As a client for well over a decade, I would say they have two key issues:(1) Slow ServiceOn average be prepared to spend 30 minutes to 1.5 hours every time you visit. The staff are really friendly and helpful but there is so much red tape, so many unnecessary forms and formalities that simple things take 30-40 mins to resolve, anything more complex and you're looking at over an hour!(2) The bank is very poorly digitised, their business and personal apps are useless aside from checking balance and conducting simple transfers to pre-set parties you cannot do much else. They really need to look at what Revolut is doing.
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