Review Time
Called them few times ( morning, afternoon and evening ) with an average of 30 mins for each call and no surprise, no one picked up. I am shocked because even other local banks customer service picks up the call. I tried chatting with them on mobile app and website but both are virtual bots not directing me to an answer. Please buck up your service.
I am suprised with the sluggishness in terms of HSBC's customer service. Discovered an unauthorised transaction around mid-August. Called for one whole week and nobody answered. Sent email but to no avail as well. Finally I managed to reach a customer service representative from the bank through my mobile app but was informed that I would have to clear my balance before a new credit card was sent to me WITH CHARGES. Upon hearing this, I opted to terminate my business relationship with the bank. Truly the worst ever bank in Malaysia if you are looking to apply for a credit card. Beware and apply at your own risk and detriment!!
HSBC otp never appear on my phone. And they freeze my debit card. After that I went to their branch to activate it, the customer service told me I can only use it after 24 hours. Unlike other bank we can ensure our card is working before we walk out from the bank, in HSBC they don't ensure your card is working. Guess what? It never works. I still can't use my debit card online.
HSBC Malaysia has become both unsafe and not secure. I've had unauthorised transaction on both my debit and credit card. The bank asks you to report suspicious activity when it occurs, yet it impossible to even reach the customer service lines; both the chat function and the call centre. I've had to be on hold for more than an hour and then just to be cut off after holding that long. This is very disappointing as HSBC used to be good, especially the ease of which to deal with customer service. There was also no question on the security of the bank. However, over the past 2 years its been awful and now with the security issues as well - this is not a bank I feel safe with any longer.
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