Review Time
This bank comprises the customer information to scammers. I have been victim of scam for second time first it happened on my credit card and now it happened from my debit card. And both time the transaction was done overseas. This time I have lodged a police complain with Malaysia police. I hope HSBC bank representative reads this and realise how bad is your bank and the reputation is negative.
Been with HSBC since 2011, but it is peak when I am still being charged ridiculous amount of finance charges (even though I have made full payment of the CC). Requested for a full calculation of the finance charges, never got it. Customer service only available during working hours, otherwise you are stuck with a chatbot who can not help much. Enough is enough, am closing all accounts on HSBC.
I have been calling +6038321 5400 from outside Malaysia. Today, after voice verification, I was informed by the IRS that I am not an Amanah customer and was advised to call 1313. The line then cut off. Since I can't dial 1313, I tried using AVA, but it kept circulating the same Q&A without any resolution. There is no way to speak to a human.I then logged into my PC to chat with a representative. I explained that the app on my new phone indicated my device limit was reached and I needed help to remove the app from older devices. The representative told me that this could only be done via a phone call. I explained my difficulty in calling 1313 and asked if someone could call me to resolve this issue. She agreed but after a long wait, informed me that she couldn't make the call but would raise a request to remove my older device. She asked me to contact them again in 3 working days to check the approval...when i asked for ticket number, she told me there is no ticket reference...then she suddenly disappeared...I am beyond angry LOLI guess it's time to move on from HSBC...I have terminated all my credit card because of the bad support system, I have to stop bank account now.
Arif (agent that picked up my call on 2/3/25, 915pm) was super helpful, patient, trying his best to help me troubleshoot . He called me back after my line break off and assisted me from the start until end (waited me to download apps, retrieve my Personal info).
I booked a reservation and went there to open a bank account, but was rejected simply because i hold my MM2H deposit at another bank.Crypto is fixing this, and Defi will take down these old banks like HSBC."Tickets to escape the matrix are priced in Bitcoin." - Michael Saylor
Wow! I thought it was just me - but with 90% of the reviews here being one star, apparently EVERYBODY gets bad customer service from this Bank. Even other high net-worth (so-called) Premier customers such as me.It starts with their app - which is poor & written by third-rate (fourth-rate?) programmers who have zero concept of what users need in the real world. And which will block your access without notice - on a whim because its over-the-top security protocol suddenly thinks your device has become some sort of risk. (Whilst none of my world class Banks think this?)And continues with (so-called) Premier managers who ignore your emails. Sadly there's little choice of banks in Malaysia
Not just incompetent even customer service arguing with customers that raised by us when they can't answer very annoying when terms and conditions set by them but can't follow call the customer service to have complaints unit numbers and cannot give ridiculous despicable
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