hugathome.co.uk

4.8
4.8 Based on 777 reviews

The original washable rug, made for thoughtful living. Hug Rug, part of the Phoenox Textiles family, is a leading British flooring brand responsible for creating the first washable rug in 1970. Hug Rug epitomises true British craftsmanship, as it continue...

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Average Rating

4.8

/
5

777 Reviews

5 Star
93%
4 Star
3%
3 Star
2%
2 Star
1%
1 Star
2%

All Reviews

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Review Time

Marsha H.
Quality Doesn't Match the Price

The runner rug doesn't meet our expectations for the price we paid. We've since discovered lower-priced rugs that offer similar quality, making this one feel overpriced.

3
Date of experience: Jan 22, 2026
Arda Patterson
User-friendly website, fast shipping, great quality, and non-slip feature is a bonus

The website is very user-friendly, with quick shipping and excellent quality. I appreciate the non-slip feature and that there’s no need to purchase an additional under rug! The colors are beautiful, and this is my second purchase. I also adore the little heart woven into the corner.

5
Date of experience: Jan 13, 2026
RP42
A Review with Mixed Feelings on the Service

I genuinely want to appreciate—and share my excitement for—the service. The concept of completely sustainable, locally produced rugs is fantastic. The designs and variety offered are impressive. I’ve purchased around six or seven rugs because I really want to appreciate them! However, as dog owners, we constantly wash muddy paw prints and pet messes. Unfortunately, the rugs just aren't durable enough. They have faded after the first wash, despite closely following care instructions. They start looking worn and dirty after a short time, which is disappointing for a product priced higher than many other washable alternatives. Please, service—help me fall in love with your products! Develop a rug that can withstand muddy paws, wash effectively, and maintain its beautiful color and texture. Just to clarify, we have had several rugs at both our old and new addresses, and our current rug is only six weeks old yet already looks quite worn.

3
Date of experience: Dec 03, 2025
Zouf34
A Rug I Wish to Appreciate—But My Dogs Disagree!

I truly want to appreciate—and rave about—the service. I love the idea of sustainable, locally made rugs. The designs and options are fantastic. I've purchased several rugs because I want to love them! However, as dog owners, we are always washing muddy paw prints and messes from the outdoors. Unfortunately, the rugs aren't durable enough. They lose their appearance and color after the first wash, even though we followed care instructions. They quickly look worn and dirty, which is disappointing for a higher-priced washable option. Please, service—create a rug that can withstand muddy paws, wash well, and retain its vibrant color and texture. To clarify, we've had several rugs at both our old and new addresses, and our current rug is just six weeks old and already looks quite worn.

3
Date of experience: Dec 03, 2025
Maya Carter
Timely Delivery

Received on time. The product is good, as described, comfortable underfoot, and has nice colors. The daffodil design brightened up a plain floor covering. I doubt it will fit in my washing machine, though!

5
Date of experience: Dec 02, 2025
TheEtherion
Fantastic Designs

Fantastic designs. I trust that they are washable. Arrived quickly. I prefer to purchase from a local company. The only downside is the absence of cat designs.

5
Date of experience: Nov 30, 2025
Riley
Excellent Outdoor Mats

5
Date of experience: Nov 30, 2025
Lindor S.
Second Purchase in a Week

Second purchase in a week. We enjoy this colorful and practical rug. Great pattern.

5
Date of experience: Nov 30, 2025
Kozend_Sama_FF7
Order Still Not Received

Order still not received. I have waited for 2 days, as I was informed it would be delivered, but it hasn't arrived and no explanation was provided.

1
Date of experience: Nov 30, 2025
Curtis
Beautiful Washable Rug

Wonderful washable rug with a secure non-slip backing.

5
Date of experience: Nov 30, 2025

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Business Details

  • The original washable rug, made for thoughtful living. Hug Rug, part of the Phoenox Textiles family, is a leading British flooring brand responsible for creating the first washable rug in 1970. Hug Rug epitomises true British craftsmanship, as it continues to craft all of its products in the UK at its family-run mill in Yorkshire, which has been in operation since 1954.

    Designed for every home, Hug Rug’s collections span environmentally conscious doormats, runners, rugs, bath mats and more – all designed to help reduce plastic waste and support greener living.

    Brilliant at trapping dirt and machine washable, Hug Rug combines practicality and style with environmentally-friendly credentials. Every product is crafted with care to provide everyday comfort for busy homes and modern lifestyles.
    See more

  • email info@hugrug.co.uk
  • call 01484959301
  • language https://www.hugrug.co.uk

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