Review Time
I am a big fan of roses and have many beautiful ones in my garden, so for Valentine’s Day I decided to surprise my partner with a special gift - a standard tree rose.
I was choosing between two nurseries and eventually selected Henry Street, even though it was almost twice the price (£57.99 vs £34.95 at British Roses). I assumed the higher price would reflect better quality.
The delivery was fast and the plant was well packaged. Unfortunately, once I inspected the rose carefully, I became very concerned about its condition.
The main stem above the graft appears to have been snapped or cut off, and the wound is rough and splintered rather than a clean pruning cut. This strongly suggests accidental damage rather than proper pruning. The graft union looks stressed and exposed wood indicates the top growth has been lost. While there are a few side shoots lower down, the ball-shaped crown that should define a tree rose is simply not there.
I contacted the nursery and initially received no reply for a week. After calling them, I was told the rose was healthy and that it came with a two-year guarantee. However, my concerns were dismissed and no proper explanation was provided. I also requested a replacement plant (with three grafts instead of two), but received no response, no apology, and no follow-up.
This was meant to be a Valentine’s Day surprise for my partner. Instead, it turned into disappointment and frustration. My plans were ruined and I was left upset after spending a significant amount of money.
In hindsight, I regret not purchasing the less expensive rose from the other nursery, as I likely would have received better service for a fraction of the cost.
Overall a very poor experience - especially for a special occasion.
I am a big fan of roses and have many beautiful ones in my garden, so for Valentine’s Day I decided to surprise my partner with a special gift - a standard tree rose.I was choosing between two nurseries and eventually selected Henry Street, even though it was almost twice the price (£57.99 vs £34.95 at British Roses). I assumed the higher price would reflect better quality.The delivery was fast and the plant was well packaged. Unfortunately, once I inspected the rose carefully, I became very concerned about its condition.The main stem above the graft appears to have been snapped or cut off, and the wound is rough and splintered rather than a clean pruning cut. This strongly suggests accidental damage rather than proper pruning. The graft union looks stressed and exposed wood indicates the top growth has been lost. While there are a few side shoots lower down, the ball-shaped crown that should define a tree rose is simply not there.I contacted the nursery and initially received no reply for a week. After calling them, I was told the rose was healthy and that it came with a two-year guarantee. However, my concerns were dismissed and no proper explanation was provided. I also requested a replacement plant (with three grafts instead of two), but received no response, no apology, and no follow-up.This was meant to be a Valentine’s Day surprise for my partner. Instead, it turned into disappointment and frustration. My plans were ruined and I was left upset after spending a significant amount of money.In hindsight, I regret not purchasing the less expensive rose from the other nursery, as I likely would have received better service for a fraction of the cost.Overall a very poor experience - especially for a special occasion.
Ordered several bare root roses which arrived on time, well packaged and excellent value. They are now planted in my garden, and I remain hopeful, but disappointed and underwhelmed by the quality of the roses. They looked badly pruned, almost as it some of the stems had been roughly removed by hand. The overall shape of the brances were not that good either, quite odd in fact. I appreciate that when they spring to life, things may change, but I won't be back. I have discovered other rose growers that provide first class specimens and there really is no comparison. I must admit I regret purchasing these now, and wish I had paid slightly more for top quality specimens. The website however, is good, and the customer photographs are an excellent addition. Just a shame about the quality of the roses, that's all.
Really excellent. Buying plants online can be a bit uncertain, but these were competitively priced, perfect quality, packaged really well, and delivered on time and in accordance with delivery instructions. This was a faultless purchase experience and would definitely recommend
Ordered two roses online from Henry Street.One turned up in ok condition, the other had heavy damage either from packing or the courier and had a tonne of what looked like sawfly and thrip damage.Overall very disappointing, will stick to David Austin in future.Two stars awarded as at least delivery was quick.
Best price online for this particular rose, good website, and a fast delivery. The plant arrived within the dates quoted on the website and was very very well packaged and protected. The rose is in top condition, looking very healthy and already in flower :) I will definitely buy from this nursery next time I want a rose!
I was very excited to receive my Ebb Tide rose. They kept me updated on delivery, arrived on time, well packaged and in really good condition. Plenty of buds. Even got a nice Rose care leaflet. Looking through the website for my next purchase.
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