hyperoptic.com

4.9
4.9 Based on 21 reviews

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Average Rating

4.9

/
5

21 Reviews

5 Star
93%
4 Star
0%
3 Star
4%
2 Star
0%
1 Star
4%

All Reviews

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Review Time

Erica Downie
Just recently moved into a new build so Hyperoptic was already installed and we registered interest

Just recently moved into a new build so Hyperoptic was already installed and we registered interest in this.

Ampritpal called in the morning and half an hour later we have fast working internet.

He gave us all the information needed and then gave me time to call my previous provider to see if they were able to provide the same services.

Previous provider was not able to provide broadband so I called Amritpal back to move forward with Hyperoptic.

He was very helpful during the call and emailed all the information over and made sure we knew exactly what was what.

Very easy set up and setting the account up online was a quick and fast process.

Internet speed is very good so far!

5
Date of experience: Mar 02, 2026
Emmanuella A
Jelena was amazing and super helpful! Especially since we had called twice before on the same issue.

Jelena was amazing and super helpful! Especially since we had called twice before on the same issue. She was able to get everything sorted and then followed up to ensure things were as expected.

5
Date of experience: Feb 27, 2026
Ayodeji Oyegbesan
Vikas Nair was an absolute pleasure to deal with, he clearly stated the broadband options available

Vikas Nair was an absolute pleasure to deal with, he clearly stated the broadband options available to me whilst educating me on the best deal. He also walked me through the process of swapping providers. Really great customer service.

5
Date of experience: Feb 26, 2026
Waqas Zubair
Was having an issue with constant ping spikes for over a month. Got an on the the call with one of H

Was having an issue with constant ping spikes for over a month. Got an on the the call with one of Hyperoptics representative (Vasilije O) and he managed to sort the issue right there and then.
Really happy with the service provided by Vasilije

5
Date of experience: Feb 26, 2026
chokiu cheng
I had a great experience with the Wi-Fi installation service. Mark (1246) was very professional and

I had a great experience with the Wi-Fi installation service. Mark (1246) was very professional and friendly throughout the whole process. He worked efficiently and completed the installation quickly, while making sure everything was set up properly.

He also explained everything clearly and made sure I understood how to use the system before he left. Really appreciate his excellent service — highly recommended!

5
Date of experience: Feb 26, 2026
R M
I recently switched to Hyperoptic, and I have to say the onboarding experience has been nothing shor

I recently switched to Hyperoptic, and I have to say the onboarding experience has been nothing short of exceptional.

From the initial setup to getting everything live, the process was seamless and stress-free.

A massive shoutout to Haider Hashmi, who has gone above and beyond to ensure I’m happy with the service. It’s rare to find this level of dedication these days; Haider calls me regularly just to check in, making sure my connection is stable and that everything is still running smoothly.

If you’re considering switching, do it—and if you get Haider handling your account, you’re in great hands. 10/10 service!

5
Date of experience: Feb 26, 2026
Jasmine
Helena Lukic has been very helpful in reviewing the payment terms and options of my plan renewal. Th

Helena Lukic has been very helpful in reviewing the payment terms and options of my plan renewal. They have helped me to secure a deal in a decent price. And as always, Hyperoptic’s internet speed has been fantastic, I usually got faster download and upload speed than I should get with my package.

5
Date of experience: Feb 25, 2026
david kelly
The installation was very fast the engineer Richard 13418 was pleasant and cleaned everything up ,lw

The installation was very fast the engineer Richard 13418 was pleasant and cleaned everything up ,lwould recommend this company every day .

5
Date of experience: Feb 25, 2026
Mohammad Sabbir
⭐⭐⭐⭐⭐ I recently signed up with Hyperoptic, and I’m extremely happy with the whole experience. The

⭐⭐⭐⭐⭐

I recently signed up with Hyperoptic, and I’m extremely happy with the whole experience. The service itself is fast, reliable, and exactly as promised, but what really made the difference was the excellent support from the sales representative, Atif.

Atif was professional, patient, and very knowledgeable. He took the time to explain all the options clearly, answered every question I had, and made the entire process smooth from start to finish. It’s rare to come across someone so dedicated to customer satisfaction these days.

Highly recommended both for the quality of the broadband and the outstanding customer service. Thank you again!

5
Date of experience: Feb 23, 2026
Pam
Very quick and helpful service, I spoke to Maja she was super helpful and got me the best deal. Very

Very quick and helpful service, I spoke to Maja she was super helpful and got me the best deal. Very happy with my broadband, never had any problems with hyperopic brilliant company.

5
Date of experience: Feb 22, 2026

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