michaelkors.de

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1 Based on 3 reviews

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3 Reviews

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Aileen Barnes
Extremely Disappointing Experience

I had an extremely disappointing experience with the company. I placed an order last week, and after making the payment, the shipping address was changed automatically without my consent. When I contacted the support team, they were unhelpful and informed me that only the carrier could address the issue. However, the carrier also couldn’t assist, and I found myself stuck in a cycle with no resolution. Despite multiple promises of callbacks from supervisors and assurances of a refund, I never received any follow-up or compensation. Ultimately, the order was delivered to the wrong address, leaving me unable to retrieve it or get a refund. The lack of support and communication from the company was incredibly frustrating. I have been a loyal customer for years, but this experience has led me to decide against ordering from them again, and I will advise my friends to do the same.

1
Date of experience: Dec 04, 2025
Winter L.
Very disappointing experience...

I had a very disappointing experience with the service. I placed an order last week, and after completing the payment, the shipping address was changed automatically without my approval. When I contacted the support team, they were not helpful and informed me that only the carrier could address the issue. However, the carrier also couldn't assist, and I was left going back and forth with no resolution. Despite multiple promises of callbacks from supervisors and reassurances about a refund, I never received any follow-up or compensation. Ultimately, the order was sent to the wrong address, and I had no way to retrieve it or get a refund. The lack of support and communication was incredibly frustrating. I have been a loyal customer for years, but this incident has led me to decide against ordering from them in the future, and I will be recommending my friends do the same.

1
Date of experience: Dec 03, 2025
Linus Ross
Terrible experience chasing refunds!

Terrible having to pursue refunds that they are reluctant to provide! The quality is subpar, reminiscent of something from a discount retailer!

1
Date of experience: Jul 28, 2024
Conway H.
Order canceled unexpectedly.

After a few days, the order was canceled without any explanation. It was intended as a lovely gift for my wife's birthday.

1
Date of experience: Dec 11, 2021

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