Name: michaelkors.de
Telephone: 000000000
Rating: 1.0

Aileen Barnes Guest

Extremely Disappointing Experience

I had an extremely disappointing experience with the company. I placed an order last week, and after making the payment, the shipping address was changed automatically without my consent. When I contacted the support team, they were unhelpful and informed me that only the carrier could address the issue. However, the carrier also couldn’t assist, and I found myself stuck in a cycle with no resolution. Despite multiple promises of callbacks from supervisors and assurances of a refund, I never received any follow-up or compensation. Ultimately, the order was delivered to the wrong address, leaving me unable to retrieve it or get a refund. The lack of support and communication from the company was incredibly frustrating. I have been a loyal customer for years, but this experience has led me to decide against ordering from them again, and I will advise my friends to do the same.

Date of experience: Dec 04, 2025

Winter L. Guest

3 months ago

Very disappointing experience...

I had a very disappointing experience with the service. I placed an order last week, and after completing the payment, the shipping address was changed automatically without my approval. When I contacted the support team, they were not helpful and informed me that only the carrier could address the issue. However, the carrier also couldn't assist, and I was left going back and forth with no resolution. Despite multiple promises of callbacks from supervisors and reassurances about a refund, I never received any follow-up or compensation. Ultimately, the order was sent to the wrong address, and I had no way to retrieve it or get a refund. The lack of support and communication was incredibly frustrating. I have been a loyal customer for years, but this incident has led me to decide against ordering from them in the future, and I will be recommending my friends do the same.