icustomine.com

1.4
1.4 Based on 11 reviews

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Average Rating

1.4

/
5

11 Reviews

5 Star
0%
4 Star
8%
3 Star
0%
2 Star
8%
1 Star
83%

All Reviews

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Review Time

Kimble Taylor
Absolutely Disappointed - A Complete Scam!

I would give zero stars if possible, as this company doesn't even deserve one. I ordered a Christmas jumper and after weeks of waiting, it still hasn't shown up. When I inquired about my order, I was informed that it had already been delivered. After multiple messages with the support team, we're no closer to a solution, just being told repeatedly that it has been delivered and that there's nothing they can do. Steer clear of this service unless you enjoy throwing your money away!

1
Date of experience: Nov 30, 2025
Rudy Ross
Steer Clear!

If I could give zero stars, I would, as this company doesn't deserve even one. I ordered a holiday jumper and after weeks of waiting, it still hasn't arrived. When I reached out for an update, I was told it had already been delivered. After multiple messages with a representative, we still haven't made any progress, just being told it's delivered and there's nothing they can do. Avoid this company unless you enjoy losing money!

1
Date of experience: Nov 28, 2025
Kira Ross
Wrong Order Received

I ordered four custom watches, but received a regular one instead. They refused to refund me or send the correct order. Now they won't respond to my emails. I strongly advise against doing business with this company; they are not trustworthy.

1
Date of experience: Oct 02, 2025
Iona
Paid Order Not Received

I paid for an order via PayPal for a watch, but it hasn't arrived. The tracking shows it was returned on Sep 27, 2025, but I never received any notifications. I'm willing to pay for shipping again if they can resend it to me.

1
Date of experience: Sep 27, 2025
Clifton
Watches Are Not Worth It

Save your money; their watches are low quality and not worth even a small amount. The customer service is equally disappointing.

1
Date of experience: Aug 22, 2025
FP21
Disappointed with Order

I ordered a watch for my husband for Father’s Day, which was supposed to have his name on it. It didn't arrive in time and when it did, it lacked the personalization. Customer service only provides an email to reach out and I'm very unhappy. I will not use this company again.

1
Date of experience: Jun 18, 2025
Ollie C.
Shirt and Watch Order Update

Update: I received the watch after my initial review and I'm happy with both items. I hope the watch performs well. I changed my review to 4 stars, but I wish the communication from the company had been better. Initially, I ordered a shirt and watch, but the package with the shirt was sealed and the watch was missing. The tracking showed the entire order was delivered, but I couldn't reach the company as they no longer recognized my confirmation email.

4
Date of experience: Jun 03, 2025
Karyne Foster
Incomplete Order

I ordered two watches but only received one. The packaging was inadequate, and it's likely one watch was lost or stolen. If it had been packaged properly, this wouldn't have happened. I've tried to resolve this with the company, but all I get are endless emails requesting more time. They seem to be hoping I will give up.

1
Date of experience: May 15, 2025
Joan K.
Frustrating Experience

I attempted to order a specific shirt advertised on social media, which was my first mistake. When searching their actual website, I couldn't find it. The contact process was ridiculous and I’m still waiting for a response. I even called, but they stated they don’t take orders over the phone. I regret not reading the negative reviews beforehand.

1
Date of experience: May 13, 2025
VyLox43
Delivery and Refund Issues

I ordered two holiday sweaters on December 7, hoping to have them by Christmas. As of December 30, they still haven't arrived. The tracking information is vague and gives no real updates. I can't cancel the order or get a refund since I didn't read the fine print. They state 45 days for delivery, which is unreasonable given that their site claims standard shipping takes 3-10 days. I won't be fooled by social media ads again.

1
Date of experience: Dec 30, 2024

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