Review Time
Impact has the worst customer support I have ever tried, not only they are not able to read the messages where the problem is raised, but they close the support tickets without offering a solution. Don't waste your time with these people.
I was referenced to IMPACT.com thru service provider for affiliate program... AWFUL experience. Stuck in registration page for web site after registration, can't modify subscriptions and notification emails in portal without setting up account. Tried to delete my account and TICKETS support does not work as expected with no link to update/respond to tickets to delete account. They make it EXTREMELY difficult to delete spam emails and account... contrary to local SPAM/PRIVACY laws. Disrespectful policies and account practices are RED FLAGS for this company... reviews suggest it is much worse than initial setup... STAY AWAY!
Do not work with this business, I almost wondered if they were legitimate ,my application was approved and I had no issue with access to campaigns and product to promote, I begin to promote and spent some of my own money for better results, one day I no longer had access to anything, I feel like I was scammed, they have only email support and nothing they suggest works, why did the issue only happened after I invested time & money? do they not want to pay? they should be investigated.
Impact is a scam, it's not what they promise, they trap you with their annual contract and don't let you escape, while you see how all the attempts you make to raise the affiliate community are useless.This is because they have a lot of affiliates but they are not active, what they do is fill up with affiliates who then leave and the profile is abandoned.They never respond, they don't even get a notification that a message was sent to them (this was confirmed by an Impact account manager).I do not recommend it at all, you will lose money for a year and you will not be able to undo the contract.In addition, when you ask for help to lift the account and to comply with the minimum they promised during the sale process, they ignore it. Even the live chat is ignored and they leave you stranded.I hope the same thing that happened to us doesn't happen to them.
Dear Impact Team,My name is Usama Khalid, and my Impact account (ID: 3754566) has been blocked without any clear reason. I'd like to explain the situation in detail.My younger brother, Umair Khalid, and I both engage in affiliate marketing but operate separately. Umair's Impact account (ID: 3031748) was recently blocked due to some issues with his account setup and verification, which I helped him with due to his limited English proficiency. As a result, his account was deactivated, which I understand.However, my account was also blocked, seemingly due to the shared use of my PayPal account for his payments. I believe this is a misunderstanding, as there were no violations on my part. I have a registered company in the United Kingdom and can provide any necessary documents to support this.I am concerned because I am being told I won't receive my earned commission of £589, which is due for payment on July 1st. This seems unjust as my account has been compliant, and the issue was solely with my brother's account.I kindly request that my account (ID: 3754566) be reactivated and my pending payment released. I have no connections with my brother's business operations, and my account's deactivation appears to be an error.Thank you for your understanding and prompt attention to this matter.Best regards,Usama KhalidPublisher Account ID: 3754566
We were a partner for one year with them but it yielded nothing but headaches. Their customer support is bad, their tracking is bad, many of our affiliates that we invited to join the platform couldn't create an account, it was a lost opportunity for a year where we did pay €6.000,- in fees. Very expensive mistake.
I've used around 7 different affiliate platforms over the years. I only joined Impact because one of my larger vendors had migrated to them. Prior to this I was providing them without around $6000 per month in affiliate sales. Impact provide a REST API (which is a GOOD thing). But in order to download a datafeed of products, instead of being able to grab the datafeed via the REST API, instead it provides you with a FTP address you have to download it from.Even worse, their FTP is completely unreliable, often timing out or just hanging indefinitely when you attempt to login. On the rare occasions you can login, and request the data file, often it still just hangs or says the file is unreadableTech support are no help whatsoever, and just copy/paste generic advice like checking your firewall, without ever bothering to consider there might be an underlying issue with their FTP server. Im an experienced software engineer, don't you think I might have ruled out all basic troubleshooting before even contacting support?Besides, who is using insecure FTP as the ONLY option to download data feeds in 2024? Its just an archaic dinosaur of a platform with an incompent tech team
Terrible to the point of illegal. Shady practices, poor management, bad tracking, and so much more. Links disappear with no notice from Impact. They are getting thousands of leads from us with no payout. We've been with Impact for 5+ and have watched our commission drop steadily every year. (We are still a top publisher with other platforms). Be very careful with this platform. If anyone is interested in a class action, we'd be interested in getting involved. Businesses are being taken advantage of and they've gotten away with it long enough.
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