Review Time
After the tyre pressure warning light came on in my Kia Sportage, I found a screw in the side wall of one of my rear tyres. I took the car to my local garage who were unable to make a repair due to the position of the screw and so I contacted Ingeni to log a claim. I was emailed the necessary claim forms by return. The instructions were clear so the whole process was straightforward. I had acknowledgment of the paperwork being received, approval was given within 5 days and payment followed in under two weeks. I have been impressed with the efficiency of the company and am pleased I decided to purchase the insurance when I bought my car - one less bill to worry about!
Please be aware before taking an Ingeni services car policy on complete wheel protection and minor damage insurance. Make sure to ask Ingeni to define the terms and conditions. On terms and conditions in the policy document, it stated "a scratched area no more than 30cm in length, 3mm in depth and that sits within no more than two (2) body panels." However, in their reply email, this changed to "where Minor damage extends across multiple panels, the total size of the combined damaged area must also be no larger than 30cm in diameter and 3mm in depth". Suddenly, the words of "the total size" and the combined damaged area" appeared. I will feed that back to the car dealership where I purchased my car from.
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