ingeni.co.uk

4.9
4.9 Based on 105 reviews

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Average Rating

4.9

/
5

105 Reviews

5 Star
91%
4 Star
7%
3 Star
0%
2 Star
0%
1 Star
2%

Filtered Reviews

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Review Time

Aliya
Dealt with Ash who was very informative…

Dealt with Ash who was very informative pleasant and patient. He explained all details thoroughly and always checked to confirm if I was happy. He accomodated a talk about GAP at a time that suited me best.star service!!!

5
Date of experience: Aug 01, 2025
Kimberley Yates
Ashleigh was amazing from start to…

Ashleigh was amazing from start to finish. She explained everything and was very personable in a stressful situation. She responded quickly to every email and I couldn’t be more grateful.

5
Date of experience: Aug 01, 2025
Drew Parker
Kia Niro

Expected to have some issues, but no. Very proffessional, very helpful, quick experience.

5
Date of experience: Jul 29, 2025
Paddy
I had a small chip and called Ingeni as…

I had a small chip and called Ingeni as advised. Clair dealt with the call and sent forms out immediately. Easy process to follow with help and advice given. Only 4 stars at the moment as the repair hasn't been completed yet. But top marks for customer services so far

4
Date of experience: Jul 28, 2025
Leon F.
A very efficient company

A very efficient company, quick, helpful and would definitively recommend them. I think would be difficult to improve their service.

5
Date of experience: Jul 25, 2025
Melvyn Butler
Spoke with Ash in regards to a GAP…

Spoke with Ash in regards to a GAP policy set up and he was efficient, well mannered & answered any question I had. Pleasure to get everything set up with him

5
Date of experience: Jul 23, 2025
Estelle Anderson
Great customer experience

The overall politeness and professionalism from Ashraf was great. Also very relaxed and friendly atmosphere included. Everything explained well.

5
Date of experience: Jul 21, 2025
Regina Walker
Great service from Ingeni

I needed to claim for a scratch to my front bumper and called Ingeni who explained the claims process and emailed the form promptly. My claim was dealt with very quickly and efficiently. I wasn't able to provide offroad parking for the repair work to be carried out so Ingeni kindly called my local Ford dealership who recommended a local repair company.Once the repair was done Ingeni were quick to get back to me to let me know the claim for payment was approved. Altogether the claims process was very straightforward. The person who handled my claim was Oscar Fletcher who did a great job.

5
Date of experience: Jul 18, 2025
Wolfgang Rogers
All has gone fine up until now

All has gone fine up until now. Only hiccup was down to the post office. Oscar was very helpful. Just have to wait now and see if the actual repair work is done as well too.

4
Date of experience: Jul 15, 2025
Albina Carter
Great service from Ingeni

Great service from Ingeni. The customer service teams were really helpful and the claim process was straight forward. Yes you have to send lots of photos of scratches but that’s to ensure the claim is legitimate. Once they agreed the claim, the repair centre contacted me within 24 hours and my car was booked in. Really easy.

5
Date of experience: Jul 14, 2025

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