Review Time
We took out wheel and tyre insurance when we bought a new car, and I'm pleased we did. Less than 2 months after picking up the car I discovered a large screw sticking out of a rear tyre.I spoke with Sophie at Ingeni who talked me through the process, which was straightforward and intuitive. Less than a week after having the tyre replaced Sophie confirmed my claim was successful and I would be reimbursed for the cost of the tyre.
You sometimes question when you take out extra insurance during a vehicle purchase - is it actually worth it? but having had the need to make a claim and how easy and effortless it was dealing with Ingeni i can say for once - it was worth it.Claim was handle quickly, phone was answered immediately (that's a good sign to start off with), forms received immediately and once i put the claim in it was accepted within 24hrs.was there a lot of info to pass on - yes - but that's the nature of the game - was it easy to complete - yes.
The team were fantastic completely professional. Clear communication and responsive. My main insurer Sabre made me feel like a problem rather than a victim of theft. The contrast was stark and as described bed by others. Oscar in particular understood, helped and advocated on my behalf. He was timely and fair. Its just as it should be. I would and do recommend them to everyone.
Once I realised I had taken out gap insurance, I phoned Ingeni who confirmed that it was valid to make a claim. Although the information they required me to send was onerous, it was very comprehensive and made me sit down and really think about the events in my accident. They kept me informed every step of the way, and even emailed me when the final amount was transferred to my bank.
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